Miguel Ott
Nashville,TN
Summary
Friendly, quick on uptake, well mannered, excellent concern for
customer’s or client’s satisfaction and comfort. Calm demeanor,
leadership skills, intelligent at problem solving and a team player.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Justice Resource Institute
Swansea
05.2022 - 08.2025
- Assisted with crisis intervention services when needed.
- Implemented effective strategies to de-escalate conflicts and ensure safety of residents.
- Supported clients in daily living activities and personal development.
- Collaborated with multidisciplinary teams to develop individualized care plans.
Supervisor for Recreation Activities / Media
Keuka College
Penn Yan
08.2019 - 09.2022
- Supervised daily operations to ensure compliance with college policies.
- Directed and supervised team of 13 employees in daily operations.
- Developed and implemented engaging recreational programs to enhance community participation and promote wellness.
- Delegated work to staff, setting priorities and goals.
Restaurant Manager
Plouf Plouf
Tiverton
06.2019 - 07.2021
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
Restaurant Waiter
Sakonnet Golf Club
Little Compton
06.2017 - 07.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new waitstaff on service protocols and menu knowledge.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
Some College (No Degree) - Psychology
Keuka College
Penn Yan, NYSkills
- Crisis intervention
- Conflict de-escalation
- Client support
- Individualized care planning
- Medical documentation
- Team collaboration
- Staff oversight
- Recreation program development
- Issue resolution
- Time management
- Client transportation
- Counseling and coaching
- Safety management
- HIPAA protocols
- Residential treatment programs
- Team supervision
- Goal setting
- First aid and CPR
Timeline
Residential Counselor
Justice Resource Institute
05.2022 - 08.2025
Supervisor for Recreation Activities / Media
Keuka College
08.2019 - 09.2022
Restaurant Manager
Plouf Plouf
06.2019 - 07.2021
Restaurant Waiter
Sakonnet Golf Club
06.2017 - 07.2018
Some College (No Degree) - Psychology
Keuka College