Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mika Lay

Corryton

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

31
31
years of professional experience

Work History

Forensic Technician III

Tennessee Bureau of Investigation
01.2016 - Current
  • Receive evidence from various law enforcement agencies.
  • Establish a reliable chain of custody for all evidence submitted to the lab.
  • Strengthen interdepartmental collaboration through effective communication strategies.
  • Implement standardized protocols for evidence handling, minimizing contamination risks during storage stages.
  • Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
  • Testify in court when needed.

Senior Lab Assistant

Fort Sanders Regional Medical Assistant
05.2006 - 01.2016
  • Entered patient information obtained from interviews into database.
  • Evaluate patient care needs, prioritize treatment, educate, and maintain patient flow.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Aliquot specimens and distribute them to appropriate areas according to stability guidelines.
  • Process patient specimens in a timely manner and according to priority
  • Check in specimens from various facilities and locations.
  • Implement necessary changes based on evaluation of staffing requirements.
  • Refer problems to technologists, specialists, supervisors, managers and pathologists as needed.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Customer Service Representative

First Tennessee Bank
03.1994 - 04.2004
  • Effectively managed a high-volume of inbound and outbound customer calls in a complex, fast-paced and challenging call center environment.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Diffused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Referred unresolved customer grievances to designated departments for further investigation.

Education

Nursing

Tennessee Wesleyan University
Athens, TN
05-2006

Skills

  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Multitasking
  • Reliability
  • Teamwork skills
  • Self motivation
  • Written communication

Timeline

Forensic Technician III

Tennessee Bureau of Investigation
01.2016 - Current

Senior Lab Assistant

Fort Sanders Regional Medical Assistant
05.2006 - 01.2016

Customer Service Representative

First Tennessee Bank
03.1994 - 04.2004

Nursing

Tennessee Wesleyan University

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Mika Lay