Mikaela Garcia

Dollar General Market

07.2023 - 03.2025

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.

Abc Technology Services

03.2020 - 07.2023

Assisted in the development of inspection procedures and protocols, optimizing efficiency and effectiveness in the process.
Expedited inspection times by developing and implementing standardized checklists for common car parts, promoting consistency across the team.
Enhanced quality control by meticulously inspecting and verifying incoming car parts for accuracy, fit, and function.
Collaborated closely with suppliers to address any discrepancies in delivered parts, fostering positive relationships and ensuring prompt resolution.
Trained new inspectors on processes and best practices, promoting a consistent approach to quality assurance across the team.
Facilitated effective communication between departments by proactively sharing inspection results and addressing any concerns or questions from stakeholders.
Inspected vehicle equipment and options and documented results.
Ensured timely delivery of inspected car parts to production teams, contributing to efficient workflow and reduced downtime.

G.AP Inc

02.2018 - 03.2020

Unloaded, inspected, and stored damaged and returned products.
Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
Provided documentation and calculations to support inventory distribution decisions.
Increased productivity through streamlined processes and system efficiency.

Summary