Mikaela Hilyard CMA
Chattanooga
Summary
Recent Certified Medical Assistant graduate with hands-on clinical training and a strong background in patient care, customer service, and healthcare support. Experienced in chiropractic practice settings, assisting with patient intake, scheduling, documentation, and office operations. Proven ability to adapt quickly in fast-paced environments through previous leadership roles as a Shift Supervisor and Team Leader. Recognized for strong communication skills, professionalism, attention to detail, and a patient-centered approach to care. Eager to contribute as a CMA by providing dependable clinical and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
100% Chiropractic
Chattanooga, TN
11.2025 - Current
- Assisted chiropractors in patient assessments and treatment plans, enhancing overall patient care.
- Managed patient scheduling and records, ensuring compliance with clinic protocols within EHR.
- Patient outreach and retention making 30-60 per day.
- Educated patients on treatment options and wellness strategies to promote long-term health benefits.
- Streamlined front desk operations by implementing efficient patient check-in processes, reducing wait times.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Shift Supervisor
Starbucks
Fort Oglethorpe
05.2023 - 11.2025
- Supervised daily operations, ensuring compliance with quality standards and customer service excellence, achieving out the window times of 30 seconds.
- Trained and mentored new baristas, enhancing team performance and service efficiency.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Barista
Starbucks
Fort Oglethorpe
05.2022 - 05.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Team Lead
Chick-fil-A
Fort Oglethorpe
08.2021 - 05.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through solid communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
Associate of Applied Science - Health and Wellness, Exercise Science
Dalton State College
Dalton, GA05-2024
Bachelor of Science - Health and Wellness, Exercise Science
Dalton State College
Dalton, GA05-2024
High School Diploma -
Heritage High School
Ringgold, GA05-2022
Skills
- Prepare and administer medications
- Collect and process specimens including blood
- First aid and CPR administration
- Assist with procedures and examinations
- Obtain patient history and vital signs
- Medical billing and coding
Clinical Skills
Administrative Skills
- Electronic health records handling
- Insurance billing
- Appointment scheduling and management
- Proficient in verbal and written communication
- Google Suite, Microsoft outlook
- HIPAA and OSHA compliance
- Quality control procedures and inventory
General Skills
Certification
- CCMA - Certified Clinical Medical Assistant ( Exam scheduled for July 8th, 2026)
- CPR - American Heart Association
- BLS and AED - American Heart Association
Timeline
Chiropractic Assistant
100% Chiropractic
11.2025 - Current
Shift Supervisor
Starbucks
05.2023 - 11.2025
Barista
Starbucks
05.2022 - 05.2023
Team Lead
Chick-fil-A
08.2021 - 05.2022
Associate of Applied Science - Health and Wellness, Exercise Science
Dalton State College
Bachelor of Science - Health and Wellness, Exercise Science
Dalton State College
High School Diploma -
Heritage High School
AWARDS
Best 1000-Level Paper Spring 2024
Experience
Medical Externship (2026 Obtained 160+ hours)
CommonSpirit Integrative Medicine - Signal Mountain, TN