Mikaela Kilb
Knoxville,TN
Summary
Bringing a solid understanding of customer service principles and a genuine eagerness to learn and grow. Quick to pick up new ideas and skilled in effective communication and organization. Excited to use and build on problem-solving and people skills in a Customer Service role.
Overview
3
3
years of professional experience
Work History
Direct Sales Marketing Coordinator
Vanderbilt Mortgage And Finance Inc.
01.2024 - Current
- Facilitated the sale of residential properties, ensuring compliance with state-specific governance, guidelines, and legal standards.
- Prepared, reviewed, and notarized official documents, including contracts and Power of Attorney (POA) forms, with strict attention to detail and confidentiality.
- Coordinated the preparation and completion of closing packets, streamlining the sales and closing processes.
- Managed check and bank wire transactions to support efficient financial operations.
- Collaborated with clients, legal teams, and sales teams to ensure seamless execution of property sales.
Direct Marketing Sales Representative
Vanderbilt Mortgage And Finance Inc.
12.2022 - 01.2024
- Handled inbound and outbound calls, providing exceptional customer service and addressing inquiries from potential home buyers.
- Conducted personalized home searches based on buyers’ specific needs, preferences, and budget
- Built and maintained strong relationships with buyers, sellers, and internal teams to enhance client satisfaction.
- Demonstrated proficiency in Vantage, Link, Microsoft Word, Excel, and company websites to streamline processes and enhance client engagement.
- Consistently achieved or exceeded sales targets through proactive client engagement and follow-up strategies.
Customer Service Representative
Vanderbilt Mortgage And Finance Inc.
01.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Career Magnet Academy
Strawberry Plains05.2019
Skills
- Customer service
- Teamwork and collaboration
- Detail-oriented
- Relationship building
- MS office suite
- Verbal and written communication
- Work Planning and Prioritization
Accomplishments
Consistently earned annual promotions due to exceptional performance, dedication, and exceeding role expectations.
Timeline
Direct Sales Marketing Coordinator
Vanderbilt Mortgage And Finance Inc.
01.2024 - Current
Direct Marketing Sales Representative
Vanderbilt Mortgage And Finance Inc.
12.2022 - 01.2024
Customer Service Representative
Vanderbilt Mortgage And Finance Inc.
01.2022 - 12.2022
High School Diploma -
Career Magnet Academy
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