Mikaela Toland
Clinton
Summary
Dynamic AEMT with proven expertise at AMR in critical decision-making and compassionate patient care. Successfully enhanced team collaboration and mentored new staff, fostering a culture of continuous improvement. Skilled in trauma management and emergency vehicle operation, dedicated to achieving optimal patient outcomes in high-pressure environments.
Experienced with emergency medical care, offering critical support in pre-hospital settings. Utilizes advanced life support techniques to stabilize patients and ensure their safety. Knowledge of medical protocols and strong teamwork skills to coordinate effectively with healthcare providers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AEMT
AMR
01.2021 - Current
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
- Provided seamless patient handoff to hospital staff by delivering thorough reports while maintaining confidentiality standards.
- Assisted in developing departmental policies and procedures, promoting a culture of continuous improvement within the organization.
- Served as a mentor for new EMT staff, providing guidance and support to ensure a smooth transition into the role.
- Enhanced patient comfort by providing compassionate and efficient care during emergency situations.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Supported community outreach efforts by participating in public education events, raising awareness about emergency medical services and health-related topics.
Cashier Team Lead
Super Stop Market
06.2019 - 12.2020
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
No Degree - Emergency Medical Services
Roane State Community College, Knoxville, TN, US
Knoxville, TN11-2024
Skills
- Vital signs monitoring
- Emergency vehicle operation
- Environmental emergency response
- Intravenous therapy
- Cardiopulmonary resuscitation
- Trauma management
- Critical decision-making skills
- Safe driving
- Compassion and empathy
- Direct patient care
- EVOC Instructor
- Field Training Officer
Certification
- Emergency Vehicle Operator Course (EVOC) - Various State Departments or Agencies.
- National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Advanced Emergency Medical Technician (AEMT) - National Registry of Emergency Medical Technicians (NREMT).
- CPR/AED Certification
Timeline
AEMT
AMR
01.2021 - Current
Cashier Team Lead
Super Stop Market
06.2019 - 12.2020
No Degree - Emergency Medical Services
Roane State Community College, Knoxville, TN, US
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