Mikala Brandon
Union City
Summary
Compassionate professional skilled in clinical assessment and developing tailored care plans for diverse patient populations. Proven ability to facilitate communication among healthcare providers, ensuring quality improvement and optimal treatment outcomes.
Overview
8
8
years of professional experience
Work History
Medical Case Manager
Centurion Health
06.2024 - Current
- Coordinated care plans for diverse patient populations, ensuring comprehensive service delivery.
- Facilitated communication between healthcare providers and patients to optimize treatment outcomes.
- Evaluated patient progress and adjusted case management strategies for improved health results.
- Collaborated with multidisciplinary teams to address complex patient needs and barriers to care.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated clinical data and adjusted treatment plans as needed, leading to improved patient health outcomes.
- Implemented effective communication strategies between healthcare providers, ensuring continuity of care throughout the treatment process.
- Worked closely with external agencies for seamless coordination of care, resulting in a more holistic approach to patient health and wellbeing.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Developed educational materials to enhance patient understanding of diagnoses and treatment options.
Residential Specialist
Wrap
01.2023 - 06.2024
- Developed individualized care plans to address unique client needs effectively.
- Coordinated activities and resources to promote client engagement and independence.
- Monitored client progress, adjusting strategies to ensure optimal outcomes consistently.
- Conducted wellness checks to identify potential issues early, facilitating timely interventions for improved resident well-being.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Assisted residents in achieving personal goals with customized support plans and regular progress reviews.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident's unique needs.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Facilitated communication between clients and support teams to enhance service delivery.
- Trained new staff on best practices for client interaction and support techniques.
- Assisted in creating community programs by coordinating resources and activities. by organizing events and encouraging resident participation.
- Connected residents to essential community services by cultivating strong relationships with local resources.
- Managed crisis situations with swift responses, mitigating risks for individuals and community members involved.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Improved living conditions for residents through regular inspections and timely maintenance activities.
Family Support Specialist
Camelot Care Ctr
08.2021 - 12.2022
- Developed individualized support plans to enhance family engagement and resource utilization.
- Developed personalized service plans for each family to address their specific needs and goals.
- Coordinated workshops and training sessions to improve parenting skills and community awareness.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Facilitated communication between families and service providers to ensure comprehensive support services.
- Monitored client progress and adjusted support strategies to meet evolving family needs.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans.
- Collaborated with multidisciplinary teams to address complex family dynamics and challenges effectively.
- Implemented feedback mechanisms to refine support programs based on client experiences and outcomes.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
Cashier
Big Lots
10.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained accurate cash drawer balances through diligent tracking of sales and returns.
- Trained new cashiers on operational procedures and customer service standards, ensuring consistency in service delivery.
- Collaborated with team members to ensure a smooth checkout experience for customers.
- Optimized register area through organizational strategies, enhancing efficiency and maintaining cleanliness.
- Initiated positive customer interactions to enhance shopping experience. entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Direct Support Professional
St. John's Community Services
11.2018 - 10.2020
- Provided individualized support to clients with developmental disabilities in daily living activities.
- Assisted clients in achieving personal goals through tailored care plans and positive reinforcement.
- Developed strong rapport with clients, fostering trust and enhancing overall well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive client care and service delivery.
- Monitored client progress and communicated updates to family members and healthcare professionals.
- Facilitated social skill development through structured group activities and community engagement initiatives.
- Maintained accurate documentation of client activities, ensuring compliance with regulatory standards and agency policies.
- Created a welcoming and secure environment for patients to promote comfort and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Bachelor of Science - Interdisciplinary Studies
University of Tennessee, Martin, TN 38237
Martin, TN05-2021
Skills
- Clinical assessment
- Care coordination
- Discharge planning
- Case documentation
- Clinical documentation
- Quality improvement
- Data confidentiality
- Interdisciplinary teamwork
- Assessing needs
- Goal setting
- Trauma-informed care
- Family support
Languages
English
Native or Bilingual
Timeline
Medical Case Manager
Centurion Health
06.2024 - Current
Residential Specialist
Wrap
01.2023 - 06.2024
Family Support Specialist
Camelot Care Ctr
08.2021 - 12.2022
Cashier
Big Lots
10.2020 - 08.2021
Direct Support Professional
St. John's Community Services
11.2018 - 10.2020
Bachelor of Science - Interdisciplinary Studies
University of Tennessee, Martin, TN 38237