Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mikayla  Gool

Mikayla Gool

Nashville

Summary

Experienced server, adept in high-volume dining and guest relations management, ensuring customer satisfaction and dining excellence. Skilled in suggestive selling and maintaining order accuracy, I excel in fast-paced environments, fostering warm customer relationships, and resolving complaints efficiently. My dedication to service excellence has consistently enhanced dining experiences, contributing to a positive restaurant reputation.

Overview

2024
2024
years of professional experience

Work History

Server

Boatyard

June 2023 — May 2024

During my time at Boatyard, I thrived in a fast-paced environment, consistently delivering exceptional customer service and ensuring memorable experiences for guests. My passion for people and commitment to excellence led me to quickly advance to the role of Captain, despite being the youngest server at the restaurant. My ability to manage high-pressure situations with grace and efficiency, as well as my dedication to providing outstanding service, highlights my strong work ethic and leadership skills.

Server

Steak 954
06.2022 - 06.2023

Steak 954 was my first "real" restaurant job outside of the Country Club. I was the youngest in their employ at 20 years old and my fine dining knowledge at the Country Club helped me thrive. I provided exceptional service in a high-end, fast-paced environment, ensuring a memorable dining experience for guests through attentive and personalized service. Maintained a deep knowledge of the steakhouse menu, including ingredients, preparation methods, and wine pairings, to offer expert recommendations.

Managed multiple tables at once while maintaining high standards of service, ensuring timely delivery of food and beverages and addressing guest needs promptly.

Server

The Moorings Yacht & Country Club
09.2019 - 04.2022

Working at an established high- paced Country Club such as the Moorings, I learned many attributable skills to apply not only in the workforce but to my day to day life. I interacted daily with upstanding and elite social members. I learned every members last name and greeted them daily by their last name. I upheld relationships and trust with members and babysat/dogsat for a handful of them.

I learned to be quick on my feet and to have upstanding social skills as well as the upmost respect and consideration for others.

Education

Associate of Science - Health Science

Indian River State College
Ft. Pierce, FL
01.2024

Skills

  • Ability to work well in high paced, high volume dining rooms
  • Enjoys to make the best experience for guests, leaving guests highly satisfied
  • Guest Relations Management
  • Order Accuracy
  • Suggestive Selling
  • High-Volume Dining

Timeline

Server

Steak 954
06.2022 - 06.2023

Server

The Moorings Yacht & Country Club
09.2019 - 04.2022

Server

Boatyard

Associate of Science - Health Science

Indian River State College
Mikayla Gool