Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Marable

Goodlettsville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Professional Cleaner

ProClean
Nashville
04.2017 - 08.2020
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
  • Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
  • Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Customer Service Representative

IBEX Global
Spring Hill
03.2017 - 12.2017
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Dickson County High School
Dickson, TN
05-2017

Skills

  • Industrial cleaning
  • Safety protocol compliance
  • Inventory management
  • Equipment operation
  • Employee training
  • Customer relationship management
  • Time management
  • Order processing
  • Complaint resolution
  • Product knowledge

Timeline

Professional Cleaner

ProClean
04.2017 - 08.2020

Customer Service Representative

IBEX Global
03.2017 - 12.2017

High School Diploma -

Dickson County High School

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Mikayla Marable