Mikayla Pitts
Spring Hill
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front desk, Training specialist, District Manager
Mid State Oral Surgery
Springhill
08.2024 - Current
- Developed and delivered training programs for clinical staff at oral surgery practice.
- Collaborated with team to create engaging educational materials and resources.
- Assessed training needs by evaluating staff performance and feedback.
- Implemented process improvements based on participant evaluations and suggestions.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Created and implemented office policies, and documents.
- Created spreadsheets for management, employees, and budgets.
FRONT OFFICE COORDINATOR
Spring Hill Oral MaxilloFacial Surgery
12.2023 - 08.2024
- Manage incoming calls, emails, and correspondence within timelines, ensuring smooth communication
- Schedule and maintain appointments using calendar software, enhancing time management
- Participate in staff meetings to support office functions and improve team collaboration
- Maintain professional communication with staff, clients, and visitors, fostering a welcoming environment
- Develop organized filing systems for easy access to hard copy and electronic files
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Verified insurance and communicated coverage to staff and patients.
ASSISTANT STORE MANAGER
Smoothie King
10.2022 - 12.2023
- Ensure inventory accuracy and compile financial data within budget constraints
- Train sales associates on product details and sales techniques, boosting customer satisfaction
- Managed cash registers efficiently, ensuring accurate transactions.
- Supervised and evaluated staff to help improve skills.
- Provided weekly work schedules to employees.
Skills
- Employee training
- Curriculum design
- Effective communication
- Project development
- Document creation
Certification
HIPAA Certification
OSHA Certification
Biohazard Certification
Harvard University Leadership Certification
Timeline
Front desk, Training specialist, District Manager
Mid State Oral Surgery
08.2024 - Current
FRONT OFFICE COORDINATOR
Spring Hill Oral MaxilloFacial Surgery
12.2023 - 08.2024
ASSISTANT STORE MANAGER
Smoothie King
10.2022 - 12.2023