Mikaylee Jefferson
Bartlett
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership at Childrens Place Inc. Proven ability to resolve conflicts and enhance customer loyalty through effective communication and problem-solving. Skilled in cash handling and maintaining a clean, organized environment, ensuring a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Childrens Place Inc.
12.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Shift Leader
Sonic
11.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Code Enforcement Officer
Bartlett City Mayor Office
05.2024 - 07.2024
- Improved community safety by conducting thorough inspections and identifying code violations in residential and commercial properties.
- Facilitated positive relationships with community members by addressing concerns promptly and professionally, fostering trust in the code enforcement process.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Leveraged strong negotiation skills to resolve disputes between neighbors regarding shared responsibility for maintaining properties in accordance with local codes.
- Conducted various field investigations.
Customer Service Representative
Dry Cleaner Super Center
02.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Bartlett High School
Bartlett Tn05-2025
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Phone etiquette
- Conflict resolution
- Goal driven
Timeline
Retail Sales Associate
Childrens Place Inc.
12.2024 - Current
Code Enforcement Officer
Bartlett City Mayor Office
05.2024 - 07.2024
Shift Leader
Sonic
11.2023 - 11.2024
Customer Service Representative
Dry Cleaner Super Center
02.2023 - 10.2023
High School Diploma -
Bartlett High School
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