- I enjoy helping others and giving back to the community
- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
MIKE GREEN
Harrogate
Summary
Results-driven management professional with proven ability to lead teams to success. Driven and Dedicated. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager
American Rental
01.2021 - Current
- Traveled to different store locations to train new managers and staff as well as setting up stores to open in a timely manner.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Account Manager
Aarons Furniture Store
02.2018 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Collection Specialist
HSBC Bank
02.2007 - 08.2018
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
Education
Associate of Applied Science - General
Southeast Community College
Middlesboro, KY08-2005
Skills
- Team leadership
- Complex Problem-solving
- Staff training and development
- Conflict resolution
- Adaptability and flexibility
- Excellent communication
- Hiring and training
- Problem-solving aptitude
- Attention to detail
Accomplishments
- Supervised team of 4 to 6 staff members.
- Achieved Marketing results by introducing ChatGPT for Facebook Lead tasks as well as Radio Commercial spots at peak times
- Achieved perfect Audit Awards by completing Inventory with accuracy and efficiency by implementing new ideas that I have trained other managers on.
- Worked the last 4 years without missing a day or being late other than store closures due to weather.
Interests
Timeline
Manager
American Rental
01.2021 - Current
Account Manager
Aarons Furniture Store
02.2018 - 12.2020
Collection Specialist
HSBC Bank
02.2007 - 08.2018
Associate of Applied Science - General
Southeast Community College
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