Mike Nkomo
Nashville
Summary
Dynamic Customer service professional with diverse work experience in different fields , excelling in customer service and staff training. Enhanced guest satisfaction through strategic inventory management and process improvements, leading to a notable increase in operational efficiency. Adept at fostering team collaboration and implementing effective service standards.
Overview
12
12
years of professional experience
Work History
Food and Beverage Management trainee
Westin Hotel
12.2022 - 10.2024
- Implemented standard operating procedures to maintain consistency in food presentation and service delivery.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service approach.
- Ensured timely delivery of essential supplies and equipment through effective vendor collaboration.
- Coordinated cross-departmental communication to ensure seamless guest experiences during events.
- Analyzed guest feedback data to identify areas for service improvement and staff training needs.
Restaurant Supervisor
Ocean Basket Restaurant
03.2015 - 10.2022
- Supervised daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff in service techniques and menu knowledge to enhance team performance.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability and reduce waste.
- Implemented staff scheduling systems, optimizing coverage during peak hours for improved efficiency.
- Resolved customer complaints promptly, enhancing guest experience and fostering repeat business.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Airport Ramp Agent
South African Airways Technical
02.2013 - 01.2015
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Operations support
- Staff training
- Customer relationship management (CRM)
Timeline
Food and Beverage Management trainee
Westin Hotel
12.2022 - 10.2024
Restaurant Supervisor
Ocean Basket Restaurant
03.2015 - 10.2022
Airport Ramp Agent
South African Airways Technical
02.2013 - 01.2015