MIKE ROGERS
Somerville
Summary
Operations and Telematics professional with 25 years of experience in the transportation and telematics industry, specializing in logistics management and transportation technology. Proven track record in managing large Enterprise accounts and driving revenue growth throiugh increasing existing sales. Expertise in mobile computing platforms, web-based applications, and API integrations. Strong leadership skills with a commitment to exceeding company goals and fostering productive team dynamics.
Overview
21
21
years of professional experience
Work History
Manager-Memphis Terminal
National Drayage Services
Memphis
10.2020 - Current
- Oversaw all operations of intermodal terminal to ensure efficiency and safety.
- Coordinated delivery and pickup of imports and exports from five major rail lines in Memphis.
- Managed logistics and warehousing for multiple solar projects involving over 200 containers.
Sales Engineer Strategic Accounts
SPIREON
Irvine
09.2014 - 08.2020
- Facilitated collaboration among sales, hardware, installation, and account management teams for strategic accounts.
- Managed 70k units for largest key strategic accounts, ensuring optimal performance.
- Drove customer engagement by overseeing projects from concept through implementation.
- Configured telematics systems, designed customizations, and set up integrations as primary implementer.
- Collaborated with sales team to document customer needs and provide technical guidance during sales process.
- Developed comprehensive implementation plans and served as project manager throughout processes.
- Executed proactive customer care management, addressing potential issues and managing escalations effectively.
- Suggested enhancements to client solutions to maximize return on investment.
- Setup integrations between user portal and Customers TMS through API creation.
Consultant/Interim GM
D&D Transport
Meridian
07.2013 - 09.2014
- Restructured distressed trucking company during 90-day consulting contract.
- Brought six-figure 'over 60' aging accounts current within the first 30 days.
- Brought payables current within 45 days to stabilize operations.
- Achieved profitability within 60 days, and over the next four quarters.
- Negotiated equipment leases to lower repair expenses significantly.
- Restaffed office with highly qualified personnel to enhance efficiency.
- Collaborated with NVOCC office in China to expand imports and increase revenue streams.
Director of Fleet Services/Telematics
NATIONAL DRAYAGE SERVICES
Memphis
08.2012 - 06.2013
- Initiated setup for new agents, covering driver hiring, equipment checks, and agent training.
- Conducted two-month evaluation of EOBR solutions, negotiating contract terms for 150-unit purchase.
- Installed 120 units, providing comprehensive training across TX, OH, FL, MD, and LA locations.
- Created inventory control systems and monthly bill auditing procedures for EOBR portal monitoring.
- Collaborated with IT team to integrate software with dispatch systems.
- Performed vehicle inspections to ensure DOT compliance.
Director of Safety
NATIONAL DRAYAGE SERVICES
Memphis
03.2010 - 09.2012
- Facilitated hiring, training, and equipment inspections for all new agents.
- Managed safety and compliance operations for 200 truck owner-operators across multiple terminals.
- Oversaw driver hiring files and coordinated random drug screen notifications.
- Communicated CSA information to agents and organized bi-annual safety meetings at 12 locations nationwide.
Director of Transportation
SUNCOAST CARRIERS INC
Memphis
07.2007 - 03.2010
- Expanded local transportation company, doubling fleet size and increasing revenues by 125% in four months.
- Established intermodal division, obtaining customs bonded carrier license to enhance service offerings.
- Initiated warehouse cross docking operation, generating an additional revenue stream.
- Managed daily financial operations and accounting reports for ownership review.
- Replaced outdated in-house software with commercial transportation software in August 2007.
- Implemented in-cab communication systems in June 2008 to improve driver connectivity.
- Collaborated with University of Memphis Department for Intermodal Studies on RFID technology implementation.
Field Customer Service Specialist
QUALCOMM INC
San Diego
02.2005 - 07.2007
- Serviced approximately 40 accounts across Southeast Region, enhancing customer satisfaction.
- Achieved recognition as National Customer Service Specialist of the Year in October 2006.
- Sold highest volume of applications within Division, driving significant revenue growth from existing unit sales.
- Provided comprehensive support for new products, including hardware and software installation training.
- Facilitated interactions with customers at all levels, from CEO to mechanic.
- Assisted sales team during new business visits to secure additional accounts.
Education
CRIMINAL JUSTICE -
UNIVERSITY OF MEMPHIS
Memphis, TN01.1993
Skills
- Mobile computing platforms
- Strategic account management
- Software integration
- Telematics solutions
- Logistics management
- Operations oversight
- Intermodal, van, and flatbed experience
- Coaching and mentoring
Timeline
Manager-Memphis Terminal
National Drayage Services
10.2020 - Current
Sales Engineer Strategic Accounts
SPIREON
09.2014 - 08.2020
Consultant/Interim GM
D&D Transport
07.2013 - 09.2014
Director of Fleet Services/Telematics
NATIONAL DRAYAGE SERVICES
08.2012 - 06.2013
Director of Safety
NATIONAL DRAYAGE SERVICES
03.2010 - 09.2012
Director of Transportation
SUNCOAST CARRIERS INC
07.2007 - 03.2010
Field Customer Service Specialist
QUALCOMM INC
02.2005 - 07.2007
CRIMINAL JUSTICE -
UNIVERSITY OF MEMPHIS