Mike Rose
Knoxville
Summary
Accomplished Director of Operations at Scruffy City, adept in operations management and team leadership & development. Spearheaded initiatives that significantly enhanced operational efficiency and team productivity. Leveraged business analysis skills to drive profitability and foster strong client relationships, achieving notable success in strategic expansions and process optimizations.
Overview
14
14
years of professional experience
Work History
Independent Consultant
Own Business
10.2023 - Current
- Fostered strong relationships with clients through consistent communication and collaboration.
- Handled confidential customer business and operational information.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Researched latest market trends to provide current knowledge to clients.
- Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
- Evaluated client marketing strategies, offering insightful recommendations on how to optimize campaigns for maximum impact.
- Developed strategic business plans for clients, resulting in improved operations and increased profitability.
- Developed effective improvement plans in alignment with goals and specifications.
General Manager
Brinker International, Chili's Grill & Bar
07.2010 - 12.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Director of Operations
Scruffy City
09.2020 - 09.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Skills
- Inventory coordination
- Business analysis
- Operations management
- Management coaching
- Forecasting and reporting
- Team leadership & development
- Problem-solving
- Training and development
- Sales leadership
- Budget management
- Best practices implementation
Timeline
Independent Consultant
Own Business
10.2023 - Current
Director of Operations
Scruffy City
09.2020 - 09.2023
General Manager
Brinker International, Chili's Grill & Bar
07.2010 - 12.2019
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