Mikeal Bailey
Clarksville
Summary
Dynamic Client Support Specialist with a proven track record at American Addiction Centers in delivering exceptional customer care and resolving conflicts effectively. Demonstrates expertise in verbal communication and CRM system management, resulting in enhanced client satisfaction and significant business growth. Collaborates seamlessly across departments to achieve organizational objectives.
Overview
15
15
years of professional experience
Work History
Client Support Specialist
American Addiction Centers
Clarksville
07.2024 - Current
- Addressed and managed customer service inquiries via inbound calls and emails.
- Delivered exceptional quality in customer service to both clients and team members.
- Coordinated with navigators, managers, and various other departments to address client inquiries.
- Facilitated collection of payments via phone from clients, their families, and supporting parties.
- Utilize Salesforce CMS to manage client accounts.
Relocation Specialist
ADT
Jacksonville
01.2024 - 06.2024
- Handled inbound calls driven by ADT marketing and partner initiatives.
- Scheduled installation appointments for ADT Field employees upon closing sales.
- Managed calls with new and existing customers in accordance with sales procedures.
- Ensured customer satisfaction by identifying needs and transferring calls to the appropriate party for resolution.
- Demonstrated analytical thinking and evaluation to address challenges.
Internet Sales Manager
Infiniti of Orange Park
Jacksonville
04.2022 - 11.2023
- Resolved issues using digital communication channels.
- Conducted online sales operations to meet corporate targets.
- Contact prospective clients to generate new business avenues.
- Organized and conducted client meetings with product showcases.
- Maintained customer records by incorporating contact data and interest specifics.
- Monitor latest trends in online marketing.
Motor Transport Operator (88M)
US Army
10.2010 - 10.2022
- Handled heavy trucks while maintaining eligible secret security clearance.
- Handled stock intakes and ensured timely delivery to specified destinations.
- Directed initiatives focused on readiness through specialized training.
- Performed monthly and annual inventories for items worth $107,000.
- Oversaw the handling of over $5 million worth of deployable and installation materials.
- Managed and serviced equipment valued at $200,000 in hazardous locations.
- Guaranteed 100% responsibility for all allocated equipment exceeding $8 million in value.
Sales Representative
DARCARS Automotive Group
Jacksonville
02.2019 - 03.2022
- Collaborated with clients on purchasing decisions during in-person automotive transactions.
- Managed all communication with potential clients, including emails, calls, and SMS.
- Established strong customer relations.
- Regularly achieved and surpassed sales targets.
Education
Kenwood High School -
Kenwood High School
Clarksville, TN05-2009
Some College (No Degree) - Business Management
University of Phoenix
Houston, TXSkills
- Quality Assessment
- Technical Troubleshooting
- Critical Thinking Skills
- Access Database Proficiency
- Strong Verbal Communication
- Team management
- Sales management
- Project management
- Negotiation
- Excel
- Conflict Resolution
- Keyboard Proficiency
- Financial Budgeting
- Strategic Marketing Planning
- Value Assessment
- Business Growth Initiatives
- Payment processing
- Supply Chain Management
- Rapid Learner
- Process improvements
- Strategic Planning
- Registered Assistant Trainer
- Organizational skills
- CRM System Management
- Microsoft Windows
- Customer Care Expertise
- Skill Enhancement Programs
- Guidance and Support
- Mental Health Support
- Shipping Strategy Development
- Telephonic Sales Engagement
- Systematically Organized
- Client Relationship Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Support Specialist
American Addiction Centers
07.2024 - Current
Relocation Specialist
ADT
01.2024 - 06.2024
Internet Sales Manager
Infiniti of Orange Park
04.2022 - 11.2023
Sales Representative
DARCARS Automotive Group
02.2019 - 03.2022
Motor Transport Operator (88M)
US Army
10.2010 - 10.2022
Kenwood High School -
Kenwood High School
Some College (No Degree) - Business Management
University of Phoenix