Mikhol Young
Hermitage
Summary
28yrs working experience. 10yrs experience in customer/client relations and retention, resolving escalations, prompt task execution and inquiry resolution, rapid skill retention, implementing and maintaining data reports and systems, time management and leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inventory Control Lead
Geodis - Starbucks
10.2022 - Current
- Locus Bot implementation
- Inbound & Outbound product maintenance
- Inventory mgmt & Accuracies
- Rapid inquiry response
- Commitment fulfillment goals
- Replenishment coordination
- Daily use of WMS/Oracle softwares
- Daily use of Microsoft/Excel/Outlook
- Daily Team coordination based on day-to-day business needs
- Daily Shrink & Waste mgmt/Product integrity reports
- Identify opportunities for continuous improvement within the inventory control process
- Support smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
CSR
Aramark
12.2016 - 08.2021
- Inbound call center: iCare & W-2 agent, assisted Aramark EE's with their tax forms/corrections
- Process customer orders
- Product navigation
- Salesforce implementation
- Facility/Customer Q & A for all sales/shipments
- Listen and resolve customer issues with products, services, or personnel
- Train/evaluate new agents
- Assist agents with difficult or escalated customer issues
- Attend company meetings/trainings to exchange product information/policies
- Update records with customer data and inquiry resolutions
- Rehired: 11/2020-08/2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Skip Tracer
Matthews & Michaels
01.2020 - 03.2020
- In/Outbound calls
- Multi program usage daily
- Daily client reports & Collection calls
- Client & Customer service
- Asset recovery
- Covid Layoff
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
- Collaborated with team members, sharing vital information to expedite case resolutions.
- Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
- Fostered open communication channels with external agencies such as law enforcement & wrecker svcs when necessary for a collaborative approach to case resolution.
Personal Care Attendant
Monarch Home Healthcare
12.2018 - 11.2019
- In-home patient care
- Assist patient with daily activities including but not limited to: Nutrition, Medication, Physical therapy, Hygiene and Shopping
Administrative Medical Assistant
SBN Professional Psychiatry
04.2019 - 09.2019
- Patient check-in / out
- Urine Analysis
- Payment updates
- In & Outbound calls
- Patient/Provider scheduling
- Patient chart updates/EHR
- RX updates/Filing
- Maintain office supply shipments
- Daily debriefing with all providers regarding patient care plans
- Opening/Closing office
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
On-Site Supervisor
Onin Staffing
08.2016 - 10.2016
- Maintain on-site temporary employee files
- Training verification
- Payroll discrepancies
- Terminations
- Workers Comp
- Urine analysis
- Employee attendance
- Coordinate with Client supervisors & Client HR
- Weekly staffing meetings
Assistant Manager
Wendy's B.F. Nashville
12.2009 - 04.2016
- Customer service
- Restaurant maintenance
- Train & Hire new employees
- Employee scheduling
- Cash policies/procedures
- Profit margins
- Inventory maintenance/control
- Waste management
- Flagship training facilities
Department Manager
Walmart
07.2008 - 03.2009
- Customer service
- Sales floor management
- Retail/Sales maintenance
- Employee scheduling
- Receiving/Shipping freight
- Stockroom maintenance
- Sales floor modular re-sets
- Departmental meetings
- Profit margins
- Multiple re-hires, I've worked for the company 4xs
Education
High School Diploma -
Antioch Comprehensive High School
Antioch07-2004
Skills
- Warehouse operations
- Pallet jack proficiency
- Call Center
- Clerical & Medical Admin
- Retail mgmt
- Food Svc & Hospitality
- Microsoft/Excel/Outlook usage
- Salesforce/EHR/WMS/Oracle usage
- 45wpm
- Staffing/Delegation/Team leadership/Mgmt
- Training & Promoting personnel
- Freelance administrative support & consultation
Accomplishments
Mutiple employee of the month STAR awards for Geodis
Certification
- ServSafe Food Handler's Certification
- #126072323 Expired 7/22/2020
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Inventory Control Lead
Geodis - Starbucks
10.2022 - Current
Skip Tracer
Matthews & Michaels
01.2020 - 03.2020
Administrative Medical Assistant
SBN Professional Psychiatry
04.2019 - 09.2019
Personal Care Attendant
Monarch Home Healthcare
12.2018 - 11.2019
CSR
Aramark
12.2016 - 08.2021
On-Site Supervisor
Onin Staffing
08.2016 - 10.2016
Assistant Manager
Wendy's B.F. Nashville
12.2009 - 04.2016
Department Manager
Walmart
07.2008 - 03.2009
High School Diploma -
Antioch Comprehensive High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Affiliations
- Business Professionals of America
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchPaid sick leavePaid time offCompany CultureSoftware
Microsoft
Salesforce
WMS
EHR
Oracle
Locus
Excel
Outlook
Interests
Reading
Learning New Things
Creating Innovative ways to execute and complete tasks
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