Milagro Figueroa
Dandridge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Front of the house
Chick Fill A
Sevierville
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hostess
IHOP
Pigeon Forge
01.2022 - Current
- Greeted and seated guests in a friendly and efficient manner.
- Managed waitlists and coordinated seating arrangements during peak hours.
- Provided menus and informed guests about daily specials and promotions.
- Assisted servers by relaying guest requests and ensuring timely service.
- Maintained cleanliness of the hostess station and dining area throughout shifts.
- Answered phone calls, took reservations, and addressed customer inquiries promptly.
- Collaborated with team members to enhance overall guest experience during busy times.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
Education
Sevier County High School
Sevierville, TNSkills
- Customer service
- Waitlist management
- Order processing
- Reservation handling
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Adaptability
- Relationship building
- Friendly, positive attitude
- Self-Directed
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front of the house
Chick Fill A
10.2024 - Current
Hostess
IHOP
01.2022 - Current
Sevier County High School