MILKAL ISSAC
Puducherry
Summary
Seasoned in enhancing guest experiences at Hilton, I excel in menu design and exhibit strong leadership. Spearheaded initiatives to boost profitability and refine service quality, achieving significant improvements in customer satisfaction. Skilled in complaint handling and staff training, I consistently exceed operational goals while maintaining high hygiene standards.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Hilton
06.2023 - Current
- Monitored food inventory and supplies to prevent waste.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Waitress Trainer
Hilton
12.2019 - 05.2023
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
Guest Relations Executive
Travel Food Services - International Airport
08.2016 - 11.2019
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
Education
BBA - Business Administration
Annai Velankani College
Chennai, India05-2012
Skills
- Menu design
- Complaint handling
- Sales promotion
- Waiting tables
- Strong leadership
- Order accuracy
- Table management
- Hygiene standards
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
Timeline
Waitress Supervisor
Hilton
06.2023 - Current
Waitress Trainer
Hilton
12.2019 - 05.2023
Guest Relations Executive
Travel Food Services - International Airport
08.2016 - 11.2019
BBA - Business Administration
Annai Velankani College
Similar Profiles
Karla Garcia DominguezKarla Garcia Dominguez
Customer Service Representative at HiltonCustomer Service Representative at Hilton
Jean De SousaJean De Sousa
Room PM and Pool Tech at HiltonRoom PM and Pool Tech at Hilton
IMANE IMEIIMANE IMEI
Front Desk Agent at HiltonFront Desk Agent at Hilton