Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Milton Williamson

Memphis

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious customer service agent with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Experienced with managing service quality and resolving issues efficiently. Utilizes strong analytical skills to identify and address service discrepancies. Track record of effective communication and problem-solving in customer-centric environments.

Overview

38
38
years of professional experience

Work History

Input Auditor

FedEx
02.2024 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Improved audit efficiency with implementation of advanced software tools.
  • Prepared working papers, reports and supporting documentation for audit findings.

Material Handler

FedEx
08.2022 - 02.2024
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Police Dispatcher

University Of Tennessee Health Science Center
07.2015 - 05.2017
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Police Dispatcher

City Of Memphis
11.1987 - 06.2015
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Ramp Agent

Northwest Airlines
05.2004 - 08.2007
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50 daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using tug equipment.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

Bachelor of Arts - Communications

University of Memphis
06.1986

Skills

  • Adaptive prioritization skills
  • Transport dispatch management
  • Client Rapport-Building
  • Emergency support coordination
  • Reading Comprehension
  • Data Systems Operation
  • Information Relay
  • Emergency Response Procedures
  • Providing Clear Directions
  • Rapid Needs Assessment
  • Social Perceptiveness
  • Team collaboration
  • Decision-making
  • Issue resolution

Languages

Spanish
Elementary

Timeline

Input Auditor

FedEx
02.2024 - Current

Material Handler

FedEx
08.2022 - 02.2024

Police Dispatcher

University Of Tennessee Health Science Center
07.2015 - 05.2017

Ramp Agent

Northwest Airlines
05.2004 - 08.2007

Police Dispatcher

City Of Memphis
11.1987 - 06.2015

Bachelor of Arts - Communications

University of Memphis

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Milton Williamson