Milton K Winston
Memphis,TN
Summary
Dynamic Customer Service Representative with a proven track record at Connextion Point, adept at resolving inquiries and enhancing customer satisfaction. Skilled in active listening and critical thinking, I efficiently processed orders and returns, ensuring timely fulfillment and maintaining quality assurance records. Committed to delivering exceptional support and promoting products effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Connextion Point
10.2017 - 02.2020
- Resolved customer inquiries efficiently through various communication channels.
- Assisted in troubleshooting product issues, enhancing customer satisfaction.
- Processed orders and returns accurately, ensuring timely fulfillment.
- Maintained detailed records of customer interactions for quality assurance.
Customer Service Representative
Conduit Global
01.2012 - 02.2013
Handle customer inquiries, resolve issues, and promote products and services.
Listen to customers' questions and concerns and provide answers or responses
The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards
Education
High School Diploma -
HOPE WORKS
Memphis, TN08.2020
License Massage Therapist -
Massage Institute Of Memphis
Memphis, TN06.2022
Bachelor of Science - IT Network Security
Strayer University
Memphis, TN06-2028
Skills
- Active Listening: Paying close attention to what the customer is saying, both verbally and nonverbally, to fully understand their needs and concerns
- Clear and Concise Communication: Explaining information and solutions in a way that is easy for the customer to understand, avoiding jargon
- Positive Language: Using encouraging and solution-oriented language to maintain a positive and professional tone, especially in challenging situations
- Empathy: Demonstrating understanding and sharing the customer's feelings, building rapport and trust
Accomplishments
Going back to school, getting High School Diploma
Completing Massage Therapy
Languages
English
Full Professional
Timeline
Customer Service Representative
Connextion Point
10.2017 - 02.2020
Customer Service Representative
Conduit Global
01.2012 - 02.2013
High School Diploma -
HOPE WORKS
License Massage Therapist -
Massage Institute Of Memphis
Bachelor of Science - IT Network Security
Strayer University
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