Milvia Erazo Gonzalez
Nashville
Summary
Detail-oriented and customer-focused professional with experience in both administrative support and retail environments. Skilled in managing client communications, processing insurance policies, and handling payments while maintaining a high level of accuracy and organization. Proven ability to build positive relationships with customers, resolve concerns efficiently, and support daily office operations. Brings strong multitasking, communication, and problem-solving skills developed through hands-on experience in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Office Assistant
Insurance Services Usa
Brentwood, TN
10.2024 - Current
- Served as a primary point of contact for clients, handling daily calls and messages to address inquiries and resolve concerns
- Provided clear, accurate information on insurance policies, coverage options, and services
- Built and maintained strong client relationships through attentive customer service and timely follow-ups
- Assisted in preparing, processing, and updating insurance policies with a high level of accuracy
- Contacted clients to collect payments and follow up on outstanding balances, helping keep accounts current
- Maintained organized records through data entry, document management, and filing systems
Cashier
Burlington
Nashville, TN
05.2023 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Collaborated with team members to manage inventory and restock shelves.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
Front of House Employee
Chick-fil-A
Nashville, TN
03.2021 - 05.2023
- Greeted and assisted customers to ensure positive dining experiences.
- Collaborated with team members to maintain cleanliness and organization of front area.
- Learned menu items and promotions to provide informed recommendations to guests.
- Maintained inventory levels by restocking supplies as needed throughout shifts.
- Handled high-pressure situations , maintaining service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service.
Education
High School Diploma -
John Overton High School
Nashville, TNSkills
- Positive attitude
- Efficient time management
- Attention to detail
- Problem-Solving & Conflict Resolution
- Customer Service & Client Relations
- Cash Handling & Payment Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant
Insurance Services Usa
10.2024 - Current
Cashier
Burlington
05.2023 - 11.2024
Front of House Employee
Chick-fil-A
03.2021 - 05.2023
High School Diploma -
John Overton High School