Mindy Flores
Murfreesboro
Summary
Proficient front office assistant with over 25 years of experience in administrative support. Skilled in managing schedules, mentoring junior staff, and enhancing customer satisfaction. Committed to optimizing office operations and driving positive client relationships.
Overview
28
28
years of professional experience
Work History
Front Office Assistant
Alexander Vasserman DDS, PC
Valencia, CA
06.1998 - 05.2026
- Managed communication with clients, fostering positive relationships and improving satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages.
- Enhanced customer satisfaction by providing timely assistance and resolving inquiries professionally.
- Managed high-volume phone lines, ensuring prompt responses to both internal and external calls.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed inbound correspondence effectively by sorting mail promptly upon arrival and directing it to the appropriate recipients.
- Coordinated scheduling for executives, ensuring optimal use of time and resources.
- Coordinated executive schedules, optimizing time management and productivity for senior management.
- Trained and mentored junior staff on best practices in office administration.
- Assisted with onboarding new employees, easing their transition into the company culture and processes.
- Utilized office software proficiently to create documents, spreadsheets, presentations, and maintain databases efficiently.
- Oversaw inventory management for office supplies, reducing costs through effective purchasing strategies.
- Provided support to colleagues, managers, and customers by maintaining regular communication and assistance.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and company records.
- Gathered patient and client documents and information upon referral to ensure accurate record-keeping.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Answered and managed over 20 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Associate of Science - Mathematical Sciences
College of The Canyons
Valencia, CASkills
- Insurance billing
- Insurance verification
- Appointment setting
- Patient charting
- Database management
- Scheduling
- Calendar management
- Reception duties
- File management
- Correspondence management
- Administrative skills
- Time management
- Effective planning
- Problem-solving skills
- Listening skills
- Financial transactions
Timeline
Front Office Assistant
Alexander Vasserman DDS, PC
06.1998 - 05.2026
Associate of Science - Mathematical Sciences
College of The Canyons