Mini Tresa KJ
Team Lead
Chennai
Summary
Accomplished Team Leader with a proven track record at Cognizant Technologies Solutions, enhancing team productivity and customer satisfaction through effective supervision and Six Sigma methodologies. Skilled in team motivation and collaboration, with a knack for streamlining operations and improving service quality. Expertise in digital copywriting and content creation, contributing to significant process improvements and efficiency gains.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Team Leader - Content & Copy Writing
Cognizant Technologies Solutions
11.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Certified Medical Coder
Episource India Pvt Ltd
06.2015 - 11.2016
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.
- Aided in reducing backlogs of incomplete charts or unassigned codes through focused efforts during periods of high volume or staffing shortages.
- Enhanced team productivity through the implementation of time-saving process improvements that led to increased efficiencies in medical coding workflow.
- Conducted ongoing self-audits to identify areas requiring additional education or resources in order to maintain a high level of coding accuracy and proficiency.
Emergency Room Registered Nurse
Ruby Hall Clinic Wanowarie
12.2013 - 01.2015
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
Emergency Room Registered Nurse
Sundaram Medical
12.2011 - 01.2013
- Administered medications and treatments as prescribed by physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
Education
Bachelor of Science - Nursing
Dr. M. G. R. Medical University
Chennai 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
FACET
Six Sigma
Beginners level in Artificial Intelligence
SEO Copy Writing
Digital Copy Writing
Content Creation
Timeline
Team Leader - Content & Copy Writing
Cognizant Technologies Solutions
11.2018 - Current
Certified Medical Coder
Episource India Pvt Ltd
06.2015 - 11.2016
Emergency Room Registered Nurse
Ruby Hall Clinic Wanowarie
12.2013 - 01.2015
Emergency Room Registered Nurse
Sundaram Medical
12.2011 - 01.2013
Bachelor of Science - Nursing
Dr. M. G. R. Medical University
04.2001 -
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