Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miracle Morris

Memphis,TN

Summary

Dynamic and compassionate professional with extensive experience in patient care at Tampa General Hospital. Proven ability to enhance patient comfort through effective communication and emotional support. Highly adaptable and dependable, skilled in vital signs monitoring and problem-solving, ensuring optimal health outcomes while fostering strong relationships with clients and colleagues.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Overview

6
6
years of professional experience

Work History

Concierge

The Avaline at River Oaks
03.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Patient Care Assistant

Tampa General Hospital, St. Joseph's Hospital
12.2023 - 01.2025
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Gathered medical information, weight and height measurements and vital signs.

PCA Patient Care Assistant

St Francis Hospital
03.2020 - 11.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.

Caregiver

Comfort Keepers
08.2019 - 08.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Education

Associate of Science - Nursing

Baptist Health Science
Memphis, TN
05-2026

High School Diploma -

Melrose High School
Memphis, TN
08-2020

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Medical terminology
  • Vital signs documentation
  • Written and verbal communication
  • Emotional support
  • Blood glucose testing
  • Vital signs monitoring
  • Catheter care
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building

Languages

English
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual

Timeline

Concierge

The Avaline at River Oaks
03.2025 - Current

Patient Care Assistant

Tampa General Hospital, St. Joseph's Hospital
12.2023 - 01.2025

PCA Patient Care Assistant

St Francis Hospital
03.2020 - 11.2023

Caregiver

Comfort Keepers
08.2019 - 08.2021

Associate of Science - Nursing

Baptist Health Science

High School Diploma -

Melrose High School
Miracle Morris