Overview
Work History
Education
Skills
Timeline
Generic

Miranda Gellis

Mt. Juliet

Overview

7
7
years of professional experience

Work History

Practice Manager

Cupola Animal Hospitals
03.2023 - Current
  • As a practice manager for a veterinary hospital, I am responsible for overseeing the daily operations of the facility and ensuring the highest level of care for our patients
  • My duties include managing staff schedules, handling client inquiries and concerns, coordinating appointments and surgeries, and maintaining inventory of supplies and medications
  • I also work closely with the veterinarians to ensure that all protocols and procedures are being followed and that the hospital is in compliance with all regulatory requirements
  • Additionally, I am responsible for managing the financial aspects of the practice, including billing, invoicing, and budgeting
  • Overall, my goal is to provide a positive and efficient experience for both our clients and our staff, while ensuring the best possible care for our animal patients

Manager

Rad Coee
01.2018 - 03.2020
  • As a coffee shop manager, my role involves overseeing all aspects of the coffee shop's operations to ensure smooth and efficient functioning
  • This includes managing a team of baristas and support staff, creating staff schedules, and providing training and guidance to ensure high-quality customer service
  • I am responsible for inventory management, ordering supplies, and maintaining proper stock levels to meet customer demand
  • Additionally, I handle financial responsibilities such as tracking sales, managing budgets, and analyzing financial reports to make informed business decisions
  • In my role, I also focus on maintaining a clean and inviting atmosphere for customers, ensuring compliance with health and safety regulations, and upholding food and beverage quality standards
  • I work closely with suppliers, vendors, and contractors to secure the best products and services for the coffee shop
  • Additionally, I handle customer inquiries and complaints, resolving issues promptly and professionally to ensure customer satisfaction
  • Overall, my goal as a coffee shop manager is to drive business growth, increase profitability, and enhance the overall customer experience
  • I strive to lead by example, motivate my team, and foster a positive work environment that promotes teamwork, communication, and excellence in service delivery
  • LAID OFF DUE TO 2020 PANDEMIC

Customer Service Manager

Chaparral MotorSports
03.2018 - 03.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Associate Of Science - Criminal Justice / Crime Scene Investigations

Nashville State Community College
Nashville, TN

Skills

  • Schedule management
  • Staff management
  • Practice management
  • Workflow management

Timeline

Practice Manager

Cupola Animal Hospitals
03.2023 - Current

Customer Service Manager

Chaparral MotorSports
03.2018 - 03.2020

Manager

Rad Coee
01.2018 - 03.2020

Associate Of Science - Criminal Justice / Crime Scene Investigations

Nashville State Community College

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Miranda Gellis