Miranda McGrady
Antioch
Summary
Accomplished Customer Service Representative with a proven track record at TEK Systems Global Services, specializing in complaint resolution and account management. Known for exceptional communication skills and a customer-centric mindset, consistently exceeding service standards. Demonstrates a strong ability to improve processes, enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TEK Systems Global Services
08.2020 - Current
- Maintains all departmental productivity, quality, and timeliness standards.
- Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Managed timely and effective replacement of damaged or missing products.
- Follows through on complaints until resolved or reports to management as needed.
- Maintains accurate records on complaints and/or other customer comments.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Herndon Chevrolet Inc
12.2019 - 08.2020
- Provide exceptional customer service and support through effective communication and problem-solving.
- Work collaboratively with customers and technicians to identify and resolve issues in a timely and professional manner.
- Develop and maintain strong relationships with customers and colleagues through active listening and open communication.
- Identify opportunities to improve processes and contribute to continuous improvement initiatives.
- Embody a customer-centric mindset and strive to deliver exceptional results.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - Business Administration
Midlands Technical College
West Columbia, SC09-2020
High School Diploma -
Lexington High School
Lexington, SC06-2018
Skills
- Appointment Coordination
- Complaint resolution
- Account Management
- Strategic Service Promotion
- Accurate Detail Management
- Strong Communication Skills
Accomplishments
- Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
TEK Systems Global Services
08.2020 - Current
Customer Service Representative
Herndon Chevrolet Inc
12.2019 - 08.2020
Associate of Science - Business Administration
Midlands Technical College
High School Diploma -
Lexington High School
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