Miranda Smith
Duff
Summary
High-energy optician with proven leadership, critical thinking and project management abilities gained during 6-year administrative career. Experienced in managing clerical requirements of medical office and highly responsive to dynamic business conditions. Dedicated to meeting company goals while utilizing consistent and organized practices to smoothly keep teams efficient while achieving daily targets. I am customer focused and historically have been able to gain the trust of shoppers quickly, improving my sales success by providing honest, quality care.
Overview
12
12
years of professional experience
Work History
Licensed Optician
Dept Of Veterans Affairs
12.2023 - Current
- Assist a minimum of 25 veterans per day in frame selection.
- Accurately obtain measurements for pupillary distance and seg heights.
- Perform eyeglass adjustments and final eyeglass fitting in a fast paced environment; on average seeing 40 veterans per day.
- Aquire prior authorization and approvals for cost of VA provided eyewear.
- Achieve second pair sales in a "non aggressive sales environment"; averaging $2,000 per day.
Office Administrator/Licensed Optician
Southeast Eye Associates
08.2017 - 12.2023
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Performed all duties as Licensed Optician, including: frame/lens selection, frame board management/budgeting, adjustments/repairs.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Employee Training
- Completed bi-weekly payroll for six employees
Contact Lens Tech/Paraoptometric Tech
LaFollette Eye Clinic
11.2011 - 08.2017
- Performed patient work up tasks, including: chairside testing, intraocular pressure testing and pre-dilation.
- Performed contact lens fitting, including: lens selection, over-refraction, evaluation for proper fit, insertion & removal training for soft and rgp lenses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and contact lenses.
- Maintained inventory levels and accurate records of contact lens trials and fitting supplies.
- Collaborated with optometry staff to reach individual and team goals.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Assisted optometrists as exam scribe
Education
Office Manager Leadership - Business Administration And Management
University of Houston
Houston, TX05.2023
Opticianry
On The Job Training At SEA
Middlesboro, KY01.2018
Optometric Technician
On The Job Training At LEC
Jacksboro, TN01.2013
High School Diploma -
Jellico High School
Jellico, TN05.2006
Skills
- Licensed Optician
- Certified contact lens fitter
- Certified Paraoptometric Technician
- Certified Ophthalmic coder
- Scheduling
- Insurance verification and filing
- Business Management Principles
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluations
- Financial Forecasting
- Proven sales strategy
Timeline
Licensed Optician
Dept Of Veterans Affairs
12.2023 - Current
Office Administrator/Licensed Optician
Southeast Eye Associates
08.2017 - 12.2023
Contact Lens Tech/Paraoptometric Tech
LaFollette Eye Clinic
11.2011 - 08.2017
Office Manager Leadership - Business Administration And Management
University of Houston
Opticianry
On The Job Training At SEA
Optometric Technician
On The Job Training At LEC
High School Diploma -
Jellico High School
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