LeAnna Brackin
Rockford
Summary
Proven leader with a track record of enhancing customer satisfaction through professional communication skills and high volume call management. Skilled in multitasking and adept at staff supervision, problem resolution and handling cash.
Overview
4
4
years of professional experience
Work History
Supervisor
Kroger
01.2021 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Streamlined increased efficiency through regular staff observations and implementing necessary changes.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Developed and managed relationships with customers to increase customer loyalty.
Front End Cashier
Food Lion
06.2020 - 12.2020
- Greeted customers and responded to requests for information.
- Operated Food Lion touch screen register system to process new purchases, item returns and merchandise exchanges.
- Performed cash, card and check transactions for customer purchases.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Daycare Worker
Seymour Community Christian School
02.2020 - 06.2020
- Monitored entrances and exits to maintain safety and organized environments.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys and wash hands, leading by example.
Education
High School Diploma -
Home Life Academy
Jackson, TN06.2020
Skills
- Excellent Customer Service
- Call Response and Transfer
- Communication Skills
- Organization
- Problem resolution
- Cash Management
- Handling Complaints
- Cash handling expertise
- Staff Supervision
Timeline
Supervisor
Kroger
01.2021 - Current
Front End Cashier
Food Lion
06.2020 - 12.2020
Daycare Worker
Seymour Community Christian School
02.2020 - 06.2020
High School Diploma -
Home Life Academy
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger