Mirette Ibrahim
Lakeland
Summary
Dynamic manager with proven expertise in customer service and team leadership at Gas Station. Successfully optimized inventory processes and enhanced financial performance through effective budget management. Skilled in decision-making and time management, fostering a high-performing team that consistently exceeded service standards. Committed to creating a safe and organized environment for both employees and patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Gas Station
08.2023 - Current
- Supervised day-to-day activities while ensuring full compliance with safety and quality standards, trained and mentored team members in customer service best practices, and managed inventory levels to optimize stock replenishment. I also maintained a professional, organized, and safe environment for both employees and patrons, and effectively managed budgets to support strong financial performance and strategic business growth.
Food Delivery Driver
Uber Eats
06.2024 - 09.2024
- Delivered food orders promptly while maintaining high customer satisfaction and following all delivery protocols. I communicated effectively with both customers and restaurant staff to resolve issues and ensure order accuracy, and I consistently upheld vehicle cleanliness and safety standards to support smooth and efficient operations.
Cashier Team Lead
Gas Station
02.2022 - 09.2023
- Oversaw daily operations of the cashier team to ensure efficient service delivery, trained and mentored new cashiers on POS systems and customer service standards, and managed all cash-handling procedures with accuracy, including transactions and register balancing.
Cashier
McDonald's
01.2021 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems, assisted customers with inquiries while delivering exceptional service, managed and balanced the cash drawer at the start and end of each shift, and greeted customers promptly to ensure a welcoming and responsive store environment.
Education
High School Diploma -
Arlington High School
Arlington, TNBachelor of Science - Biological Sciences
University of Memphis
Memphis, TN12-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales management
- Marketing
- Financial management
Certification
Honors Society Certificate
Languages
Arabic
Native or Bilingual
Timeline
Food Delivery Driver
Uber Eats
06.2024 - 09.2024
Manager
Gas Station
08.2023 - Current
Cashier Team Lead
Gas Station
02.2022 - 09.2023
Cashier
McDonald's
01.2021 - 05.2021
High School Diploma -
Arlington High School
Bachelor of Science - Biological Sciences
University of Memphis