Summary
Overview
Work History
Education
Timeline
Generic

Mirra Radjaradjane

Chennai

Summary

Outgoing Hospitality Professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

6
6
years of professional experience

Work History

Business Development Representative

WalkMe
07.2021 - 12.2022
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Boosted brand awareness by representing the company at industry events and conferences.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.

Front Office Supervisor

Meriton Suites
04.2021 - 07.2021
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Evaluated existing operational procedures for potential improvements leading to increased efficiency within the front office department.

Customer Success Advisor

Clipsal, Schnieder Electric
08.2020 - 03.2021
  • Collaborated with cross-functional teams to deliver successful product implementations for the Clipsal Pulse App.
  • Negotiated contract renewals/upgrades of their Solar implementation with existing clients leading to increased revenue streams.
  • Improved response times by streamlining support processes and prioritizing urgent requests for Solar owners.
  • Managed a portfolio of key accounts, ensuring timely issue resolution through the Clipsal Pulse App and consistently communicated key insights with customers to improve their solution.

Guest Service Officer

Sofitel Luxury Hotels
04.2018 - 11.2018
  • Prepared reports on guest satisfaction levels and other metrics.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Food and Beverage Attendant

Sofitel Luxury Hotels
04.2017 - 11.2017
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Processed payments for orders and provided customers with change.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Education

Master of International Business - Strategy And Operations

University of Sydney
Leura, Blue Mountains
08.2020

BBA - Hotel And Resort Management

Blue Mountains International Hotel School
Sydney, Australia
08.2019

Timeline

Business Development Representative

WalkMe
07.2021 - 12.2022

Front Office Supervisor

Meriton Suites
04.2021 - 07.2021

Customer Success Advisor

Clipsal, Schnieder Electric
08.2020 - 03.2021

Guest Service Officer

Sofitel Luxury Hotels
04.2018 - 11.2018

Food and Beverage Attendant

Sofitel Luxury Hotels
04.2017 - 11.2017

Master of International Business - Strategy And Operations

University of Sydney

BBA - Hotel And Resort Management

Blue Mountains International Hotel School

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Mirra Radjaradjane