Misha Cummings
Memphis
Summary
To bring Youth Villages dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience as a caseworker.
Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.
Overview
13
13
years of professional experience
Work History
Foster Care Recruitment Engagement Specialist
Youth Villages
02.2025 - Current
- Developed engagement strategies to enhance customer satisfaction and loyalty.
- Facilitated workshops to educate clients on service offerings and best practices.
- Analyzed client feedback to identify trends and recommend improvements.
- Coordinated cross-functional teams to ensure alignment on engagement initiatives.
- Implemented tracking systems for measuring engagement metrics and outcomes.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
Foster Care Recruitment and Certification
Youth Villages
10.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Supervisor
Youth Villages
04.2020 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Behavioral Youth Teacher Counselor
Youth Villages
10.2018 - 04.2020
- Teach children essential life skills and provide for their daily physical care.
- Assist in developing individualized treatment plans for each child.
- Collaborated with parents and community organizations to support youth development initiatives.
- Developed strong rapport with students, creating an atmosphere of trust and mutual respect that promoted open discussion and personal growth.
- Assessed student progress regularly using formative assessments, adjusting instruction accordingly to ensure mastery of concepts.
- Conduct daily documentation, including contact notes, milieu notes, and precautionary notes.
- Participate in transporting clients to various locations.
- Engage in recreational therapy activities with children.
- Enhance children's behavior through coping skills and other therapeutic interventions.
Quality Assurance Inspector
Nestle USA inc
03.2017 - 09.2018
- Develop corrective actions and monitors for effectiveness.
- Collaborate with production team and monitor all procedures to ensure efficiency.
Family Service Worker
Department of Human Service
01.2017 - 03.2017
- Develop case plan to establish goals and objectives.
- Arrange temporary placement in foster home, group home or facility.
- Provide support, guidance and counseling to families.
Youth Care Worker
Consolidated Youth Services
11.2014 - 01.2017
- Help youth acquire social competence.
- Promote positive youth development.
Summer School Teacher Intern
Children's Defense Fund Freedom School
05.2012 - 06.2012
- Expert and leaders in child advocacy.
- Provide children with healthy start, fair start, a safe start, a head start and a moral start in life.
Education
Bachelor of Art - Psychology
Arkansas State University
Jonesboro, Arkansas08.2014
Skills
- Work independently or in a group setting counseling families
- Coordinating multiple caseloads
- Engaging in multidisciplinary teamwork for team support
- Conducting daily documentation
- Addressing complaints and resolving problems
- Data entry
- Technical issue troubleshooting
- Personalized client coaching
- Social media marketing
- Event coordination
- Mass email distribution
Timeline
Foster Care Recruitment Engagement Specialist
Youth Villages
02.2025 - Current
Foster Care Recruitment and Certification
Youth Villages
10.2022 - 12.2023
Supervisor
Youth Villages
04.2020 - 05.2021
Behavioral Youth Teacher Counselor
Youth Villages
10.2018 - 04.2020
Quality Assurance Inspector
Nestle USA inc
03.2017 - 09.2018
Family Service Worker
Department of Human Service
01.2017 - 03.2017
Youth Care Worker
Consolidated Youth Services
11.2014 - 01.2017
Summer School Teacher Intern
Children's Defense Fund Freedom School
05.2012 - 06.2012
Bachelor of Art - Psychology
Arkansas State University
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