MISTIE MARCUCCI
Lakeland
Summary
Results-driven professional recognized for strong interpersonal skills and effective conflict resolution. Experience in advising leadership on enlisted matters and enhancing unit culture, committed to advancing personnel development and operational efficiency.
Overview
31
31
years of professional experience
Work History
Command Senior Enlisted Leader
U.S. Navy Active Duty
various
05.2016 - Current
- Advise the commander on enlisted matters, operational readiness, and unit culture, including morale, job satisfaction, and discipline.
- Communicate the commander's goals to the crew while representing the concerns and viewpoints of the enlisted personnel back to command.
- Actively mentor Sailors, guiding their professional and career development.
- Supervised daily operations to ensure compliance with Navy standards and regulations.
- Resolved conflicts between personnel through mediation techniques while maintaining a high level of professionalism.
Administrative Office Manager
U.S. Navy Active Duty
various
07.2005 - 05.2016
- Managed office operations and coordinated administrative workflows for military personnel.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Scheduled meetings and organized travel arrangements to support senior leadership's operational needs.
- Prepared reports and presentations to support decision-making processes.
- Trained and supervised junior administrative staff on office procedures to enhance team competency.
- Implemented process improvements to enhance operational efficiency within the office.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Answered customer inquiries promptly via phone or email.
- Established procedures for record keeping and data entry to ensure accurate information management.
Administrative Assistant
U.S. Navy Active Duty
various
01.1995 - 07.2005
- Answered phone calls and emails, enhancing business correspondence and information delivery.
- Scheduled appointments between clients and customers and internal staff members.
- Prepared reports and documentation to support operational tasks and facilitate briefings.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Conducted inventory checks on office supplies and ordered replacements as needed.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
Education
Master of Science - Counseling And Therapy
Capella University
Minneapolis, MN12-2017
Bachelor of Science - Psychology
University of Maryland
Baltimore, MD12-2010
Skills
- Visitor & Security Management
- Clerical & Administrative Support
- Employee Records & Data Entry
- Multi-line Phone Operations
- Safety & Emergency Protocols
- Time Management & Task delegation
- Confidentiality
- Conflict Resolution & Interpersonal Skills
- Personnel management
- Mentoring and coaching
- Innovation and creativity
Timeline
Command Senior Enlisted Leader
U.S. Navy Active Duty
05.2016 - Current
Administrative Office Manager
U.S. Navy Active Duty
07.2005 - 05.2016
Administrative Assistant
U.S. Navy Active Duty
01.1995 - 07.2005
Master of Science - Counseling And Therapy
Capella University
Bachelor of Science - Psychology
University of Maryland