Misty Caudill
Mt. Juliet,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Quality Documentation Specialist
Nuance/Cognizant
08.2022 - Current
- Responsible for listening to approximately 15 to 20 patient/physician interactions daily.
- Trusted to choose which information from visit is pertinent.
- Create documents that are appropriate for patient chart and then import into patient electronic medical record.
- Ensuring that documents are returned to patient’s file in timely manner for physician review.
- This position requires extraordinary attention to detail, focus, and exceptional grammar skills.
- Able to display self-motivation and excellent time management, as well as computer proficiency and problem-solving skills.
- Improved documentation quality by reviewing and editing technical documents for accuracy and consistency.
- Streamlined document control processes, resulting in increased efficiency and reduced errors.
- Supported continuous improvement initiatives with regular audits and assessments of existing documentation processes.
- Expedited project timelines through effective prioritization and delegation of tasks among team members.
Medical Assistant
HealthSigns/CareHere
01.2015 - 06.2021
- Clinical staff of two medical assistants and one physician responsible for care of approximately 20 patients daily.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assistant responsibilities included all clinical duties, as well as all administrative duties.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Clinic Supervisor/Lead Medical Assistant
Lifesigns America
07.2006 - 01.2015
- Communicate closely with management to ensure all areas of medical office remained in alignment.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Developed staff training programs for enhancement of clinical skills and adherence to facility policies.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within clinic.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Mentored junior staff members, fostering professional growth and development within the team.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Established strong relationships with local healthcare providers to ensure comprehensive care for patients.
Education
Associate degree in science (medical assisting) -
South College
Knoxville, TN06.2002
Diploma -
Jeffersontown High School
Louisville, KY05.1994
Skills
- Excellent communication, written, and oral skills
- Interpersonal Skills
- Ability to work effectively with little or no direction
- Outstanding leadership skills
- Capable of learning quickly and efficiently
- Document Management
- Customer Focus
- Attention to Detail
- Organizational Skills
- Decision-Making
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Quality Documentation Specialist
Nuance/Cognizant
08.2022 - Current
Medical Assistant
HealthSigns/CareHere
01.2015 - 06.2021
Clinic Supervisor/Lead Medical Assistant
Lifesigns America
07.2006 - 01.2015
Associate degree in science (medical assisting) -
South College
Diploma -
Jeffersontown High School
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