Misty Donaldson Tubville
Columbia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Medical assistant
Ally psychiatry
08.2024 - Current
- I complete administrative and clinical tasks in a healthcare facility. This includes measuring vital signs and recording psych history for all patients.
- Coordinated appointment scheduling and follow-up calls to optimize clinic workflow and reduce no-show rates.
- Mentored junior staff in clinical protocols, fostering a collaborative environment focused on quality care delivery.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Pharmacy Technician
Walgreens
10.2023 - 10.2024
- I work as the pharmacist's right hand, providing customer service to patients as well as helping the pharmacist by organizing medications, dispensing by reading medication orders and prescriptions, preparing labels, calculating quantities and much more.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
Revenue Specialist (workers compensation)
Enable Comp
09.2021 - 01.2024
- I processed and billed workers compensation claims for a hospital, Analyzing financial statements, quote deposits, resolving appeals and initiating service denials. I also Performed daily revenue collection and accounting functions and provided financial data to ensure the effective and accurate accounting of revenue. I Researched, requested, and acquired all pertinent medical records, manufacturer's invoices and any other supporting documentation necessary and then submitted the hospital claims to insurance companies to ensure prompt correct claims reimbursement.
- Remote
Data Entry Clerk
Farm Bureau Auto Insurance
01.2019 - 08.2021
- I provided underwriting decisions and changes to auto policies that come in from county offices all throughout Tennessee.
- Processed high volumes of data entries with precision and attention to detail.
Customer Service Representative
Farm Bureau Health Plans
08.2018 - 01.2019
- I provided customer service for Farm Bureau Health Plans which included providing information about the customers health plan as far as benefits, pricing and anything the customer may need help with.
- Provided expert guidance on insurance policies and claims processes to enhance customer satisfaction.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
Sleep Coach
Sleep Solutions and Services LLC
10.2017 - 08.2018
- I provided education and supply shipments to Cpap patients for various companies which included insurance verifications and requirements in a very fast paced work environment.
Billing Specialist and Customer Service Representative
IBEX Global
04.2017 - 10.2017
- I provided customer service for Frontier and Dish services customers regarding billing, support, and online applications, managing customer accounts, performing and troubleshooting technical issues for customer satisfaction.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Resolved billing discrepancies through effective communication with clients and internal teams.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Loan Processor
Max Touch Services
07.2016 - 04.2017
- I provided customer service for individuals seeking loans, processing loan applications by phone. It required verification calls, faxes, and emails to their banking institute and the employer.
- Processed loan applications, ensuring compliance with industry regulations and company policies.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
Finance Store Manager
Electronic Express
06.2015 - 06.2016
- I provided customer service for financing of merchandise from a variety of vendors. I Provided collection services for items in delinquency. I would write up the contracts, while maintaining the document-based filing system. I oversaw creating the schedules for 8 employees of various locations.
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager/Cashier
Dollar Tree
09.2013 - 11.2014
Education
Columbia State Franklin Tn
Certification - Nail Technology
Tennessee Career Institute
Columbia, TNHigh School Diploma - undefined
Hickman County High School
Centerville, TN01.2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical assistant
Ally psychiatry
08.2024 - Current
Pharmacy Technician
Walgreens
10.2023 - 10.2024
Revenue Specialist (workers compensation)
Enable Comp
09.2021 - 01.2024
Data Entry Clerk
Farm Bureau Auto Insurance
01.2019 - 08.2021
Customer Service Representative
Farm Bureau Health Plans
08.2018 - 01.2019
Sleep Coach
Sleep Solutions and Services LLC
10.2017 - 08.2018
Billing Specialist and Customer Service Representative
IBEX Global
04.2017 - 10.2017
Loan Processor
Max Touch Services
07.2016 - 04.2017
Finance Store Manager
Electronic Express
06.2015 - 06.2016
Assistant Manager/Cashier
Dollar Tree
09.2013 - 11.2014
Certification - Nail Technology
Tennessee Career Institute
High School Diploma - undefined
Hickman County High School
Columbia State Franklin Tn