Mitchel Wallis
Chattanooga
Summary
My fast paced Shift Leader experience at Jet's Pizza makes me skilled in training and client service. With a proven ability to resolve customer complaints and enhance team performance through effective delegation and creative problem solving. Skills in employee training assistance along with CompTIA Certifications in Microsoft Office and TestOut PC Pro, makes me equipped to aid in troubleshooting day to day hardware and software issues.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jet's Pizza
10.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Tropical Smoothie Cafe
09.2020 - 02.2023
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Loaded and unloaded materials onto trucks and trailers.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Education
Trade Certification - Computer Support Technician
Chattanooga State Community College
Chattanooga, TN12-2025
Trade Certification - Industrial Electricity
Chattanooga State Community College
Chattanooga, TN12-2024
Skills
- CompTIA Microsoft Office Certification
- CompTIA PC Pro Certification
- Flexible schedule
- Client service
- Creative problem solving
- Training assistance
Timeline
Shift Leader
Jet's Pizza
10.2020 - Current
Shift Leader
Tropical Smoothie Cafe
09.2020 - 02.2023
Trade Certification - Computer Support Technician
Chattanooga State Community College
Trade Certification - Industrial Electricity
Chattanooga State Community College
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