Jira
MITHUN GEORGE
Product Manager
Chennai
Summary
Results-driven product management professional with overall 14 years of experience in product development, roadmap creation, and backlog enhancement within the IT domain. Expertise in gathering business requirements, data modeling, and translating complex specifications into actionable application designs. Proven track record in conducting gap analysis, feasibility studies, and SWOT analysis to identify existing technologies and document enhancements that align with end-state requirements. Recognized for adaptability and reliability in dynamic environments, fostering collaboration across cross-functional teams to achieve impactful results through strategic planning and effective project management.
Overview
4
4
Languages
6
6
Certificates
14
14
years of professional experience
Work History
PRODUCT MANAGER
UST Healthproof PVT.LTD
08.2024 - Current
- Directed product development and managed the product roadmap, backlog, and aligned offshore delivery progress.
- Oversaw delivery of 10+ product features across multiple releases, maintaining alignment with business requirements and customer expectations.
- Improved sprint completion rates by 20% through better backlog prioritization and cross-functional coordination.
- Led Agile product development using Scrum methodologies, driving sprint planning, backlog prioritization, daily stand-ups, sprint reviews, and retrospectives to ensure timely and high-quality product delivery.
- Coordinated requirement change tracking from CMS and state governing bodies, routing updates into roadmap planning to enable successful implementation before deadline.
- Delivered clear functional specifications, use cases, user stories, workflow and process diagrams, and data flow/data model diagrams for stronger solution design.
- Coordinate with onshore and offshore stakeholders; prepared implementation road map; collaborated with product owners, team members, technologists, and scrum masters to define solutions and drive progress.
- Partnered with engineering and product teams on new workflow changes required for client implementation of the platform
- Coordinated with sales and onboarding teams to manage new prospects, facilitate demos, and deliver training and support through go-live.
- Collaborate with clients to determine requirements, and provide essential support for successful implementation.
- Developed a product roadmap aligned with business goals, customer needs, and cross-functional priorities.
- Prioritized backlog items using market insights, customer feedback, and technical feasibility.
- Coordinated agile ceremonies, ensuring clear user stories, acceptance criteria, and release readiness.
- Led cross-functional teams through discovery, prioritization, and release planning.
- Defined product roadmap aligned with business goals and customer needs.
SOLUTION ARCHITECT
Thryve Digital (Allegis Group)
09.2023 - 05.2024
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Streamlined product requirements across five or more functional teams to ensure the timely delivery of key initiatives.
- Partnered with 15 or more business and technical stakeholders to align on product requirements and delivery priorities.
- Collaborated with product, engineering, and delivery teams to translate requirements into actionable architecture roadmaps.
- Evaluated application landscapes, identifying modernization opportunities and reducing technical complexity.
- Reviewed solution designs for performance, resilience, and compliance with enterprise architecture standards.
- Guided infrastructure decisions across AWS and Azure environments to improve reliability and deployment consistency.
- Defined integration patterns using REST, event-driven design, and reusable service interfaces.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Led stakeholder workshops to translate complex needs into technical roadmaps and system designs.
- Designed scalable solution architectures aligned with business requirements and enterprise standards.
LEAD ANALYST
WIPRO
09.2022 - 09.2023
- Translated stakeholder input into deliverables such as functional specifications, use cases, user stories, workflow and process diagrams, and data flow and data model diagrams.
- Streamlined healthcare operational workflows across five or more functional modules, reducing manual intervention.
- Improved claims processing efficiency by 25% through workflow optimization and automation.
- Evaluated operational data to surface trends, highlight exceptions, and advance process improvement opportunities.
- Collaborated with cross-functional teams to troubleshoot issues and uphold service quality standards.
- Validated and refined detailed reports through Excel analysis and database extract review for business reviews.
- Reviewed key process indicators to support decision-making and streamline workload prioritization.
- Assessed data accuracy, identified discrepancies, and corrected entries to maintain consistent documentation standards.
- Led process analysis to streamline operations and improve workflow consistency.
- Enhanced resource allocation efficiency by building tailored dashboards to monitor project progress and track key performance indicators.
- Enabled long-term strategic plan development via in-depth industry trend analysis and forecasting model work.
- Completed in-depth data reviews to identify trends, gaps, and corrective actions.
SENIOR ANALYST
ATHENA HEALTH TECHNOLOGIES
01.2017 - 08.2022
- Assess product issues impacting the Athena Collector, manage vendor workflow modification, updates, and feedback, and partner with product support and development teams to contribute input toward product improvement.
- Improved feature adoption by 20% through customer-focused product enhancements.
- Improved product performance visibility through Power BI dashboards tracking operational KPIs.
- Partnered with the client on product feedback collection, driving ongoing process improvement.
- Create requirements (BRD, FRD) using payer communication, and then apply requirements within the system rule engine to stop noncompliant claims.
- Analyzed healthcare operations data to identify trends, gaps, and process improvement opportunities.
- Built recurring reports and dashboards using SQL and Excel for leadership decision-making.
- Earning spotlight recognition for extra-mile contributions and customer success, pushing boundaries.
TEAM LEADER
ONCOSPRAK INDIA PVT LTD
01.2014 - 12.2017
- Led daily team operations to maintain workflow continuity and task alignment.
- Coordinated staff assignments to balance workloads and improve shift productivity.
- Work with development team to resolve product gaps using projects gap analysis, delivering patches through grid calls and scrums that streamline process efficiency and accuracy.
- Leading team size of 15 members with stakeholder management to optimize process efficiency for product and service
- Tracking and monitoring payment EDI claims and resolving remittance issues within organization or reported by providers, billing office, clearing houses are part of job duties.
- Coached and trained during cross-training sessions, delivering peer and newcomer mentorship on the floor
EXECUTIVE
OMEGA HEALTHCARE
06.2012 - 12.2013
- Directed revenue cycle activities, ensuring accurate claims processing, denial follow-up, and compliance with payer requirements.
- Coordinated patient account review, resolving billing discrepancies and maintaining clean documentation across systems.
- Review rejections and missing claims at clearing house and payer stages, contributing input to improve product and service.
- Calls for comprehensive understanding of 835 and 837 transactions along with familiarity with electronic file and claim submission and revenue cycle management.
- Guided team through various workflows, trained newcomers, and achieved star performer recognition for team.
Education
BBA - Business Management
Madurai Kamaraj University
Chennai 04.2001 -
Skills
Product Development
Design thinking
Risk Assessment
Product Launch Planning
Product Roadmapping
Data analytics
Data-driven decision making
Project management
Production expertise
Product lifecycle management
Cross-functional collaboration
Decision-making
Accomplishments
- Identified and resolved critical product issues by collaborating with engineering and QA teams, reducing recurring defects by 30%
- Reduced documentation effort by introducing Confluence templates for PRDs, functional specifications and product requirement tracking.
- Enhanced product delivery efficiency by implementing Jira-based workflows for backlog prioritization, sprint tracking and cross-functional coordination.
- Improved product visibility by introducing centralized dashboards to monitor feature progress, operational KPIs and delivery bottlenecks.
- Streamlined product discovery by leveraging customer feedback analysis tools to identify improvement opportunities and prioritize roadmap initiatives.
Software
Confluence
Figma
SQL
Power BI
Postman
Claude
Salesforce
Microsoft Excel
Certification
Certified Wipro Professional – EDI Transactions
Interests
AI-First Product Management & Generative AI Applications
Agentic AI & Intelligent Workflow Automation
AI-Powered Product Innovation & Transformation
SaaS, PaaS & Cloud-Native Product Ecosystems
Customer Experience (CX) & Personalization
Timeline
PRODUCT MANAGER
UST Healthproof PVT.LTD
08.2024 - Current
SOLUTION ARCHITECT
Thryve Digital (Allegis Group)
09.2023 - 05.2024
LEAD ANALYST
WIPRO
09.2022 - 09.2023
SENIOR ANALYST
ATHENA HEALTH TECHNOLOGIES
01.2017 - 08.2022
TEAM LEADER
ONCOSPRAK INDIA PVT LTD
01.2014 - 12.2017
EXECUTIVE
OMEGA HEALTHCARE
06.2012 - 12.2013
BBA - Business Management
Madurai Kamaraj University
04.2001 -
Languages
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)