MITZI CRICK
Shelbyville,TN
Summary
Collaborative leader with over 19 years of leadership experiences dedicated to partnering to promote engaged, empowering work cultures. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced in directing and improving operations through effective employee motivational strategies and policy enforcement.
Overview
32
32
years of professional experience
Work History
Field Implementation Coach Manager
State Farm Insurance Inc
02.2013 - Current
- Lead team of Field Implementation Coaches (span of control between 13-18) providing critical process coaching driving acquisition and retention efforts for Enterprise focused on DEA, DSS and ECRM
- Create high-performing environment through ongoing coaching to support individualized development plans
- Enhanced team performance by developing and implementing effective coaching strategies which led the team to be one of only 3 VPA areas in the Enterprise with improvement in all key metrics in 2024.
- Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Staff Assistant
Zone Agency, State Farm Insurance Inc
02.2012 - 02.2013
- Collaborated closely with Vice-President of Agency to provide strategic support for marketing, production, and recruiting
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets
- Communicated proactively with various departments to provide support for Market Area strategic initiatives and overall goals
- Participated in strategic planning for company growth with Executive, Sales Leaders, P&A, Underwriting, Claims, and Marketing
- Assessed sales opportunities, collected competitor information, and performed detailed market analysis to aid with VPA strategic vision
Agency Training Specialist/Learning and Development Specialist
State Farm Insurance Inc
01.2008 - 02.2012
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission, and vision
- Assisted in analyzing and assessing training and development needs for organizations, departments, and individuals
- Devised comprehensive training courses and guided training by employing proven teaching methods
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Assessed skill gaps and developed training courses to meet identified needs
- Created curricula, instructions, documents, and written tests for diverse types of training courses.
Director of External Affairs
The Webb School
05.2006 - 01.2008
- Led team of five direct reports in execution of fundraising, alumni relations, and public relations for a private day/boarding school
- Led annual fund campaign exceeded goal of $500,000 for the first time in school history
- Influenced Board of Trustees to accomplish fundraising goals and worked collaboratively to oversee School Investment Fund
- Developed all marketing and communications for school, including speeches for Head of School
- Coordinated fundraising events, generating significant financial support for the organization's programs and services.
- Developed successful partnerships with key stakeholders, fostering long-term relationships for mutual benefits.
- Enhanced brand visibility by strategically planning and executing public relations campaigns.
Underwriting Team Manager/Underwriter
State Farm Insurance Inc
09.1997 - 05.2006
- Led team of 20+ professional technical employees in execution of day-to-day risk assessment processes to meet demands of customers while focusing on writing profitable business
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
- Coordinated with internal stakeholders to meet market penetration and business growth objectives
- Implemented new processes to streamline workflow within team and gain efficiencies in execution to improve time service
- Evaluated employee performance and coached employees, increasing quality of work and employee motivation.
Manager
The Associates Financial Services
05.1992 - 09.1997
- Led office of five direct reports responsible for execution of 3-million-dollar loan portfolio
- Developed and maintained relationships with customers and suppliers through account development
- Applied customer feedback to develop process improvements and support long-term business needs
- Analyzed and applied performance data to monitor and measure productivity, goal progress and activity levels
Education
Chartered Life Underwriter -
BBA - Finance
Middle Tennessee State University
05.1992
Skills
- Leadership
- Collaboration
- Strategic Planning
- Critical Thinking
- Adaptability
- Confronting Business Realities
- Inclusiveness
- Client-driven
- Communication (Verbal and Written)
- Influence
Additional Information
- Property and Casualty License Life and Health License
Timeline
Field Implementation Coach Manager
State Farm Insurance Inc
02.2013 - Current
Staff Assistant
Zone Agency, State Farm Insurance Inc
02.2012 - 02.2013
Agency Training Specialist/Learning and Development Specialist
State Farm Insurance Inc
01.2008 - 02.2012
Director of External Affairs
The Webb School
05.2006 - 01.2008
Underwriting Team Manager/Underwriter
State Farm Insurance Inc
09.1997 - 05.2006
Manager
The Associates Financial Services
05.1992 - 09.1997
Chartered Life Underwriter -
BBA - Finance
Middle Tennessee State University
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