Mohamed Malek Lachiheb

Converted inbound leads into sales through consultative selling and needs-based product recommendations.

Maintained 88% revenue performance, outperforming the team average of 86% during the employment period.

Consistently exceeded call KPIs (100%+ throughout the entire period), demonstrating strong activity management and sales discipline.

Achieved 0% R&A rate, ensuring full compliance with quality, accuracy, and sales standards.

Demonstrated strong knowledge of CRM systems, PCI DSS compliant credit collection tools, and product portfolio and stock availability to provide accurate quotations and delivery timelines.

Built strong customer relationships through effective communication, objection handling, and structured follow-up.

Directed multidisciplinary platform for music, visual arts, and cultural expression in MENA region.
Collaborated with local artists to develop and promote underground music initiatives.

Manage the label's online presence across Instagram, TikTok... Create and schedule engaging posts, reels, and stories that align with the label's voice and artistic vision.. Monitor trends and analytics to improve reach and engagement.

Developed engaging content for social media platforms to enhance brand visibility.

Managed social media campaigns to align with artistic label objectives and audience interests.

Designed and delivered age-appropriate English lesson plans for preschool and early primary children.
Collaborated with local staff to enhance bilingual communication and facilitate cultural exchange.
Taught English to preschool and early primary-level students, fostering language development.

Verified and processed customer contracts and information accurately.
Organized customer records in compliance with Tunisian data privacy laws.
Maintained adherence to company rules while managing sensitive customer data.