Mohana M
Chennai
Summary
passionate exceeding the standard quality and ensuring high quality standard are maintained for AML / KYC. Experienced in reviewing financial documents and digital up to date records for client. Complete accurate and timely investigation and reports. Hardworking and passionate EDD KYC analyst with strong organizational skills eager to be team player to achieve company goals and to ensure customer satisfactory.
Overview
7
7
years of professional experience
Work History
KYC Analyst
Tata Consultancy Services
02.2021 - Current
- Perform periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Partner with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Research and interpret corporate documentation to determine business and ownership structure.
- Analyze and investigate clients to conduct detailed customer due diligence and enhanced due diligence review.
- Conduct thorough reviews for high risk clients based on stratified risk level guidelines.
- Determine customer risk ratings based on analysis and research findings.
- Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior.
- Comply with internal controls and government regulations.
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Conducted KYC formality reports on questionable accounts and transactions.
- Assisted in the development of new KYC-related tools and systems, contributing to a more efficient and effective AML program.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Supported KYC processes for prospective and existing customers.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
Associate Manager
IndusInd Bank
11.2019 - 01.2021
- Handling domestic and NRI clients for credit card related queries.
- maintaining follow ups for quick customer resolution.
- worked on new card application and lost-dispute of existing card.
- providing right financial product to customer.
- insurance cross selling.
Phone Banking Officer
Standard Chartered Global Business Services
12.2017 - 09.2019
- Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Maximized on sales behaviors to increase individual consumer, business, and lending goals
- Assigned high balance customers' portfolio and proactively met with them to discover their financial needs
- Maintained confidentiality of bank records and client information
- Proactively contacted existing clients with recommendations to help them achieve financial success
- Audited and documented all processes and procedures for the new accounts department
- Assisted with training and developing existing / new team members in achieving branch sales goals while maintaining high customer service quality
- Cross sold consumer and business deposit products, retained and expanded relationships with new and existing clients
- Supported Branch Manager reaching operational goals resulting in an above average audit
- Partnered with our loan officers, business bankers, and financial advisors to ensure my customer got access to experts who can assist them with their specialized financial needs
- Performed random bank audits, ensuring there were no security issues
- Managed an assigned portfolio of customers and proactively met with them to help discover their financial needs
- Delegated responsibilities to employees with clear, concise instructions, resulting in efficient branch operations in absence of branch manager
- Provided assistance to the bank manager with all banking operations to include coordinating branch coverage and work schedules
- Resolved escalated customer issues in a timely manner
- Gathered and reviewed customer feedback to improve operations
- Ability to demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
- Surpassed all sales and referral goals
- Presented effective communication skills to better sales efficiency and customer service.
Education
Bachelor of Science - Computer And Information Sciences
Prince Shri Venkateshwara Arts And Science College
Chennai, India04.2017
Skills
- Client relationship management
- Goal-oriented
- Verbal/written communication
- Detail-oriented
- Strong customer relations
- Customer satisfaction
- Enhanced Due Diligence
- Transaction monitoring
- AML Compliance
- Microsoft Office
- Anti-Money Laundering
- Know Your Customer
- Sanctions Screening
- Document Review
- Account verification
- Due diligence
- Customer Identification
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Decision-Making
Timeline
KYC Analyst
Tata Consultancy Services
02.2021 - Current
Associate Manager
IndusInd Bank
11.2019 - 01.2021
Phone Banking Officer
Standard Chartered Global Business Services
12.2017 - 09.2019
Bachelor of Science - Computer And Information Sciences
Prince Shri Venkateshwara Arts And Science College
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