Mohrael Tawfek
Antioch
Summary
Dedicated and detail-oriented health sciences student with experience in customer service, administrative support, and leadership. Proven ability to manage teams, coordinate office operations, and deliver exceptional service in healthcare and hospitality settings. Passionate about pursuing a career in sonography with strong communication, problem-solving, and multitasking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Skyport Hospitality
05.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Community Quick Care
04.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted healthcare providers with administrative tasks.
- Maintained patient confidentiality and ensured HIPAA compliance.
Team Leader
Charley's Philly Steaks
11.2021 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Associate of Science - Health Sciences
Motlow State Community College
Smyrna, TN05-2026
Skills
- Customer Support
- Effective Listening
- Strategic Decision Making
- Efficient Data Entry
- Telecommunications Proficiency
- Proficient in Computer Applications
- Effective Issue Management
- Financial Transaction Processing
- Scheduling Efficiency
- Process Documentation
Accomplishments
- Recognized Team Leader at Charley’s Philly Steak for outstanding leadership and customer service.
- Successfully managed front-desk operations as a Receptionist at Community Quick Care, ensuring smooth patient scheduling and HIPAA compliance.
- Provided exceptional customer service at Skyport Hospitality, maintaining high satisfaction ratings.
- Strong academic performance in Health Science coursework, including Genetics and Anatomy & Physiology.
- Developed proficiency in Electronic Medical Records (EMR) and administrative software, improving efficiency in healthcare settings.
- Multitasked in high-pressure environments, balancing work, school, and leadership responsibilities.
Certification
- HIPAA Compliance Training
- Basic Life Support (BLS) & CPR Certification
- Medical Administrative Assistant Certification
- OSHA Healthcare Safety Training
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Skyport Hospitality
05.2024 - 03.2025
Receptionist
Community Quick Care
04.2023 - 05.2024
Team Leader
Charley's Philly Steaks
11.2021 - 04.2023
Associate of Science - Health Sciences
Motlow State Community College
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