MOLLY MARTINDALE
Dickson,TN
Summary
Dedicated operations and business professional with a reputation for making complex systems run smoothly and serving as the "go-to" for solving high-stakes problems. Bringing over five years of experience across logistics, retail, and finance, with a proven ability to negotiate high-margin freight rates, manage national-scale product inquiries, and ensure total accuracy in financial reconciliations. Pairs a data-driven mindset—rooted in a B.B.A. in Economics and Finance—with a genuine commitment to building strong partnerships and protecting the bottom line. Focused on finding the most efficient path forward while delivering exceptional results for both the company and the customer.
Overview
7
7
years of professional experience
Work History
Operations Support Specialist
TRACTOR SUPPLY COMPANY
Brentwood
03.2024 - Current
- Subject Matter Expert (SME): Served as the primary authority for the Bulk Order and Direct Sales divisions, managing the end-to-end sales lifecycle for high-volume B2B clients.
- Revenue Operations: Orchestrated complex sales via phone and email, utilizing SAP for inventory research, creating custom quotes, negotiating volume discounts, and securing payments via Wire, ACH, and Credit.
- Digital Engagement: Acted as the lead expert for Bazaarvoice, managing all technical product inquiries across the e-commerce platform to drive conversion and customer trust.
- Live Goods & Specialty Freight: Managed high-touch logistics for "live goods" (poultry/bees) and fencing, coordinating with vendors to resolve shipment mortality issues, compatibility errors, and state-specific shipping restrictions.
- Multi-Carrier Oversight: Traced and reconciled transit data across FedEx, UPS, USPS, Roadie, and XPO to recover lost shipments and optimize Distribution Center (DC) return workflows.
- Fraud Investigation: Proactively identified fraudulent activity by auditing customer profiles and "Neighbor’s Club" accounts; collaborated with Loss Prevention to intercept high-risk orders and mitigate financial loss.
- Dispute Management: Managed the technical defense for Chargebacks and Klarna disputes, gathering comprehensive order evidence to reduce the company's "lost-order" ratio.
- Audit & Reconciliation: Administered sensitive refund disbursements via Sterling and OMS, conducting deep-dive audits (ITDS) to prevent duplicate refunds and ensure 100% accuracy in check and gift card issuance.
- Team Development: Spearheaded the training of new Direct Sales team members, developing system workflows, and contributing to the technical development of the sales website.
- Cross-Functional Liaison: Acted as the central "middleman" between internal departments (Marketing, Risk Management, IT), vendors, and customers to resolve out-of-stock scenarios and model substitutions.
Freight Manager & Assistant
SUNTECK TTS
Dickson
07.2022 - 12.2023
- Market-Driven Logistics: Analyzed freight trends and lane pricing to negotiate high-margin rates and optimize LTL/full-truckload revenue.
- Operational Excellence: Managed the full shipment lifecycle and carrier vetting via DAT/Truckstop, maintaining 98% on-time performance.
- Strategic Relationship Management: Cultivated carrier partnerships and provided hourly client updates to resolve transit issues and ensure service quality.
- Rate Negotiation & Market Analysis: Maximized revenue through trend evaluation and competitive broker/carrier negotiations.
- Full Lifecycle Management: Oversaw dispatch, LTL logistics, and load board operations (DAT/Truckstop) with 98% on-time delivery.
- Client & Carrier Relations: Maintained strategic partnerships and provided real-time hourly tracking and proactive problem-solving.
Transportation Specialist
AMAZON LOGISTICS
Dickson
10.2020 - 07.2022
- Optimized Multi-Network Logistics: Leveraged advanced analytical models to drive strategic transportation decisions across TOM and AFP networks, increasing operational efficiency.
- Operational Excellence: Proactively identified and reconciled data variances, ensuring 99%+ on-time delivery rates through rigorous escalation protocols.
- Strategic Reporting: Synthesized complex logistics trends into high-level business intelligence, providing senior leadership with the insights necessary for long-term planning.
Teller
BANK OF DICKSON
Dickson
12.2019 - 10.2020
- Transaction Processing: Expertly handle high-volume deposits, withdrawals, and loan payments with 100% accuracy.
- Cash Management: Diligently balance cash drawers and manage vault/ATM operations in compliance with strict bank security protocols.
- Customer Relations: Provide professional service to resolve account inquiries and identify financial products that meet client needs.
- Regulatory Compliance: Strictly adhere to banking regulations, including fraud detection and customer identity verification.
Shift Lead Manager
BUFFALO WILD WINGS
Nashville
05.2019 - 12.2019
- Strategic Leadership: Promoted to management within one month to oversee daily floor operations, staff scheduling, and inventory control.
- Operational Turnaround: Reengineered store culture and operational procedures, resulting in a more stable workforce and significantly higher employee retention rates.
- Revenue Growth: Drove consistent month-over-month sales increases and maintained 100% compliance with customer satisfaction standards through proactive team motivation.
Secretary
HOPKINS PAGE CERTIFIED PUBLIC ACCOUNTANTS
Nashville
02.2019 - 04.2019
- Administrative Coordination: Managed complex calendars and meeting schedules for a team of 5 CPAs during the peak 2018 tax season.
- Document Lifecycle Management: Streamlined the intake and sorting of sensitive financial documents, ensuring 100% accuracy for individual and corporate tax filings.
- Digital Transformation: Executed large-scale scanning and data entry of tax documentation into specialized databases, maintaining strict confidentiality and data integrity.
- Quality Control: Indexed and bound comprehensive tax packages for LLCs, corporations, and individuals to facilitate easy retrieval and professional client presentation.
Education
B.B.A. - Business Administration, Economics/Finance
Middle Tennessee State University
Murfreesboro, TN2019
Associate of Science - Business Administration
Nashville State Community College
Nashville, TN2017
Skills
- Operations & Logistics: Logistics Coordination, Full Lifecycle Freight Management, Inventory Research (SAP), Work Control Processes, LTL/Full-Truckload Optimization
- Analysis & Strategy: Analysis and Research, Analytical Thinking, Process Improvement, Market Trend Analysis, Data-Driven Decision Making
- Financial & Compliance: High-Value Financial Reconciliation, Risk & Fraud Prevention, Rate Negotiation, Reporting and Documentation
- Leadership & Soft Skills: Team Leadership, Adaptability and Flexibility, Self-Motivation, Attention to Detail, Strategic Stakeholder Relations
Timeline
Operations Support Specialist
TRACTOR SUPPLY COMPANY
03.2024 - Current
Freight Manager & Assistant
SUNTECK TTS
07.2022 - 12.2023
Transportation Specialist
AMAZON LOGISTICS
10.2020 - 07.2022
Teller
BANK OF DICKSON
12.2019 - 10.2020
Shift Lead Manager
BUFFALO WILD WINGS
05.2019 - 12.2019
Secretary
HOPKINS PAGE CERTIFIED PUBLIC ACCOUNTANTS
02.2019 - 04.2019
B.B.A. - Business Administration, Economics/Finance
Middle Tennessee State University
Associate of Science - Business Administration
Nashville State Community College