Monet A. Henderson
Murfreesboro
Summary
A determined and detailed-oriented individual with a history of resourcefulness, seeking professional development and growth within the customer service and child care development fields.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Total Loss Claims Specialist
State Farm Mutual Insurance Company
09.2022 - Current
- Investigated, evaluated, and negotiated first and third party property damage claims
- Applied knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Effectively managed workload through task driven queues while multi-tasking in a fast-paced call center environment
Student Building Supervisor
Middle Tennessee State University
06.2021 - 05.2022
- Efficiently manage the logistics of the campus-wide lost and found system
- Proficiently trained new associates in accordance with the employee handbook policies and guidelines
- Maintained all daily communications via telephone, written correspondence and/or various electronic media
Customer Service Self-Check-Out Host
Walmart
05.2020 - 06.2021
- Restocked, arranged and organized merchandise in the front lanes to drive product sales
- Monitored the self-checkout area in order to prevent theft and limit shrink of store inventory
- Utilized excellent communication and interpersonal skills to effectively interact with customers
Call Center Representative
MTSU Admissions and MTOnestop
10.2018 - 05.2019
- Supported our prospective students through personalized interactions regarding the university
- Answered any questions incoming students and/or parents, may have about the application process
- Informed incoming students of any missing requirements and documents needed by financial aid and admissions
Education
Bachelor of Science - Child Development & Family Studies, Social Welfare
Middle Tennessee State University
Murfreesboro, TN05.2022
Skills
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Time management
- Decision-making
- Critical thinking
- Customer service
- Teamwork and collaboration
- Interpersonal communication
- Multitasking Abilities
- Active listening
Timeline
Total Loss Claims Specialist
State Farm Mutual Insurance Company
09.2022 - Current
Student Building Supervisor
Middle Tennessee State University
06.2021 - 05.2022
Customer Service Self-Check-Out Host
Walmart
05.2020 - 06.2021
Call Center Representative
MTSU Admissions and MTOnestop
10.2018 - 05.2019
Bachelor of Science - Child Development & Family Studies, Social Welfare
Middle Tennessee State University
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