Monica FARMER
Loudon
Summary
Passionate Volunteer Coordinator offering 3 years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers.
Resourceful Volunteer Coordinator with background in non-profit management. Skilled in recruiting, training, and supervising volunteers while coordinating schedules to ensure optimal coverage for events and programs. Demonstrated strengths include relationship-building, communication, and logistics coordination. Proven ability to create positive community impact through successful event implementation and volunteer engagement strategies.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Volunteer Coordinator
Adoration Hospice
Sweetwater
01.2022 - Current
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Developed and implemented volunteer recruitment plans.
- Coordinated onboarding and orientation for new volunteers.
- Facilitated communication between staff members and volunteers.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Prepared reports detailing the outcomes of various projects completed by volunteers.
- Managed a database of volunteer information.
- Organized training programs for volunteers.
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Maintained records of volunteering hours worked by each individual.
- Assigned volunteers to keep shifts properly staffed.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Led new volunteer orientation to organization and programs.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Ensured compliance with all organizational policies and procedures, including safety protocols and confidentiality agreements.
- Communicated regularly with volunteers, assisting with issues and questions.
- Developed and managed the volunteer budget, optimizing resource allocation for volunteer-related activities.
- Developed and managed volunteer recognition, engagement and retention practices.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
Receptionist
Paramount Insurance
03.2021 - 01.2022
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Sorted incoming mail and directed to correct personnel each day.
Office Manager
Adoration Hospice
Sweetwater
04.2018 - 03.2021
- Monitored inventory levels and placed orders when needed.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
Office Assistant
BH electronics
Vonore
05.2015 - 03.2016
- Greeted visitors in a professional manner and provided assistance when necessary.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed inventory of office supplies and placed orders when needed.
- Answered phone calls and directed them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to multiple departments as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
High School Diploma -
Mcgavock Comprehensive High School
Nashville, TN05-2007
Some College (No Degree) - Early Childhood Care And Education
University of Phoenix
Nashville, TNSkills
- Volunteer management
- Recruitment strategies
- Training development
- Database management
- Community engagement
- Event coordination
- Communication skills
- Team collaboration
- Community outreach
- Team development
- Work scheduling
- Networking
- Client relationship management
References
References available upon request.
Timeline
Volunteer Coordinator
Adoration Hospice
01.2022 - Current
Receptionist
Paramount Insurance
03.2021 - 01.2022
Office Manager
Adoration Hospice
04.2018 - 03.2021
Office Assistant
BH electronics
05.2015 - 03.2016
High School Diploma -
Mcgavock Comprehensive High School
Some College (No Degree) - Early Childhood Care And Education
University of Phoenix