MONICA KELLY
Brownsville
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Practice Manager
Baptist Memorial Hospital Memphis
06.2023 - Current
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
Clinical Manager
Specialty Care
04.2011 - Current
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
- Observed strict confidentiality and safeguarded all patient-related information
- Reviewed and approved time cards for processing by payroll department
- Provide technical support for laparoscopic cases and video troubleshooting
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
SITE-MANAGER
AMERICAN ENDOSCOPY SERVICES
06.2003 - 04.2011
- ENTER PATIENT CHARGES INTO CDS, DELEGATE DUTIES TO STAFF
- PROVIDE TECHNICAL SUPPORT AND TROUBLESHOOT DURING LAPARASCOPIC SURGERY CASES
- MAINTENANCE OF LAPARASCOPIC INSTRUMENTS
- Complied with safe operating practices and assessed operational procedures against best practices.
- Interviewed, hired, and trained new workers.
Surgical Tech/LPN
ST. BERNARDS MEDICAL CENTER
08.2001 - 06.2003
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
LPN
BEVERLY HEALTH REHAB
03.2001 - 11.2001
- THIRD SHIFT CHARGE NURSE FOR GERIATRIC FACILITY
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Monitored patient health conditions to report changes to assigned physician.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Administered medications and injections to patients.
LPN
A.H.E.C. FAMILY PRACTICE LPN
06.2000 - 08.2001
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Cytology Prep Technician
DOCTORS PATHOLOGY ST. BERNARD'S REGIONAL MEDICAL CENTER
09.1999 - 06.2000
- Applied chromosomal staining to differentiate cells and prepare samples for further analysis.
- Maintained effective laboratory operations by adhering to standards of specimen collection, preparation or laboratory safety.
- Self-motivated, with a strong sense of personal responsibility.
Education
Master of Science - Health Care Administration
Western Governors University
Salt Lake City, UT08-2024
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT04-2022
Associate of Science - General
Southwest Tennessee College
Memphis, TN01.2016
Nursing - undefined
DELTA TECHNICAL INSTITUTE
JONESBORO, AR01.1999
Skills
- Policy and procedure development
- HIPAA and OSHA regulations
- Managing medical practices
- Workflow planning
- Schedule management
- Staff management
- Electronic health records
- Practice management
- Performance metrics
Timeline
Practice Manager
Baptist Memorial Hospital Memphis
06.2023 - Current
Clinical Manager
Specialty Care
04.2011 - Current
SITE-MANAGER
AMERICAN ENDOSCOPY SERVICES
06.2003 - 04.2011
Surgical Tech/LPN
ST. BERNARDS MEDICAL CENTER
08.2001 - 06.2003
LPN
BEVERLY HEALTH REHAB
03.2001 - 11.2001
LPN
A.H.E.C. FAMILY PRACTICE LPN
06.2000 - 08.2001
Cytology Prep Technician
DOCTORS PATHOLOGY ST. BERNARD'S REGIONAL MEDICAL CENTER
09.1999 - 06.2000
Associate of Science - General
Southwest Tennessee College
Nursing - undefined
DELTA TECHNICAL INSTITUTE
Master of Science - Health Care Administration
Western Governors University
Bachelor of Science - Health Information Management
Western Governors University
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