Monica Kirubanandam
Chennai
Summary
Accomplished VAT Specialist with a proven track record at Amazon, by implementing tax strategies and optimizing cash flow through meticulous VAT management. Excelled in enhancing merchant satisfaction by leveraging expert problem-solving and analytical skills. Demonstrated exceptional ability in data analysis and customer relations, significantly improving compliance and reporting processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VAT SPECIALIST
Amazon
04.2023 - Current
- Design and implement tax policies and strategies, and evaluate managerial processes to ensure compliance with relevant statutes and regulatory codes.
- Implementing tax planning and reporting, including the filing of corporate tax returns which predominantly involves in refunding clients on each transaction by optimizing cash flow.
- Majorly deals with refunding VAT/tax to merchants and provide expert advice on compliance requirements.
- Analyze large datasets extracted from Amazon Quick Sight and calculate the VAT amount, aligning with VAT legislation and compliance.
- Investigate and resolve any disputes or discrepancies in VAT refund claims.
- Provide regular updates and reports on VAT refund status.
VAT ASSOCIATE
Amazon
11.2020 - 03.2023
- By taking ownership of every interaction with proactive problem solving and provides exceptional support to Merchants.
- Demonstrates clear, effective and professional written communication.
Deal with excellent time management skills and ability to work
independently by using resources. - Maintaining performance metrics
such as quality, productivity, first contact resolution and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel
including improvement suggestions. - Contributes to a positive team environment and proactively aids team
members with difficult contacts as needed.
Education
MBA - Human Resources And Marketing
Panimalar Engineering College
Chennai, India04-2020
Skills
- Amazon quicksight
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Data analysis
Accomplishments
- I have launched 7 new SOPs by contacting GRCS team which improved the process efficacy and peers to improve their performance.
- I have raised 11 GEMBAs with 2 Major and 9 Minor GEMBAs which is around 150 bps. Also received GEMBA game changer award.
- Recognized as a specialist exceeding Amazon's goal and bars twice from manager in the annual forte.
- Worked as SME for the Meadowlark team in supporting the pilot group which is irrelevant to VAT refund, but I served as a quick learner and grabbed the concept also helped my peer SMES.
Certification
- Google Digital Unlocked topic FUDAMENTALS OF DIGITAL MARKETING.
Additional Information
- ENGLISH
- TAMIL
- HINDI (Completed BA Hindi from Dakshin Bharat Hindi Prachar Saba)
Timeline
VAT SPECIALIST
Amazon
04.2023 - Current
VAT ASSOCIATE
Amazon
11.2020 - 03.2023
MBA - Human Resources And Marketing
Panimalar Engineering College
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