Monica Williams
Hendersonville
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1991
1991
years of post-secondary education
Work History
Team Leader/Claims Processor
Southern Benefit Administrators
Goodlettsville
03.2006 - 02.2025
- Led team in managing benefit administration processes for clients.
- Coordinated communication between departments to ensure seamless operations.
- Trained and mentored new team members on company policies and procedures.
- Resolved client inquiries regarding benefits coverage and claims issues.
- Developed training materials to enhance staff knowledge of benefits systems.
- Facilitated meetings to discuss workflow improvements and team goals.
Education
Hendersonville High School
Hendersonville, TNSkills
- Team leadership/supervision
- Benefit administration & Claims processing
- Compliance training
- Workflow optimization
- Customer/ Client relationship management
- Project coordination
- Training development
- Effective communication & problem solving
- Time management
- Critical thinking
- Coaching and mentoring
- Adaptability
- Conflict resolution
- Staff training
- Work Planning and Prioritization
- Problem-solving
- Attention to detail
- Performance evaluations
Languages
English
Professional
Timeline
Team Leader/Claims Processor
Southern Benefit Administrators
03.2006 - 02.2025
Hendersonville High School