MONICA ZANONE
Memphis,TN
Summary
Accomplished results-driven sales and marketing professional with extensive business development and sales growth experience within highly competitive markets. Expert working knowledge of territory development, time management, and problem-solving skills using creative and analytical resolution. Flexible, versatile, and able to adapt to any situation in a fast-paced environment utilizing a hands-on, multi-tasking approach to meet and exceed goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Brownstone Country Club & Resort
10.2023 - Current
- Provided executive leadership for all club operations, including golf, dining, events and tournaments, ensuring a premier experience for members and guests.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Planned and executed high profile events, tournaments and social activities to strengthen club reputation and community involvement.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Successfully facilitated the sale of the country club ensuring a seamless transition to the new ownership group, while maintaining current members and providing excellent levels of service.
- Increased memberships by 20% through innovative marketing strategies and operational efficiencies.
Account Executive
SpotOn
05.2023 - 10.2023
- Represented a leading technology company of Point of Sales systems selling to restaurants and local retail businesses
- Provide detailed demonstrations of the Point of Sales equipment and software to clients in person and virtually
- Generated all my own leads by cold calling out in the field daily with at least 25 calls a day for a total of at least 100 calls a week
Licensed Insurance Broker
Self-employed
07.2022 - 05.2023
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Conducted research on insurance packages and investment options to generate client recommendations
- Handled approximately 450 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
Senior Sales Agent
SelectQuote Senior
01.2022 - 07.2022
- Provided exceptional customer service to foster client loyalty and satisfaction
- Represented several insurance carriers including Aetna, Cigna, Humana, and United Healthcare in 19 states selling Medicare Advantage Plans
- Selected correct products based on customer needs, product specifications and applicable regulations
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Managed over 50 customer calls per day
Logistics Specialist
Methodist Le Bonheur Healthcare
04.2021 - 11.2021
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
- Built long-term relationships due to prompt and courteous service
- Coordinated incoming and outgoing shipments to maintain schedules
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Increased sales by 35%
Agent
New York Life Insurance Co
01.2020 - 04.2021
- Compiled lists of potential clients to develop and expand book of business
- Quoted prices and credit terms to prepare sales contracts
- Organized and coordinated meetings and conference calls with various individuals
- Managed approximately 75 outbound cold calls and emails per day
National Sales Manager
Tracelogix Corporation
10.2015 - 12.2019
- Developed mentor program and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Developed sales strategy based on research of consumer buying trends and market conditions
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance
- Exceeded targets by building, directing, and motivating high-performing sales team
Territory Sales Manager
US Foods
09.2013 - 10.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Drove strategic change in business direction by developing new business and building retention with existing clientele through sales of value-added products and services
- Proactively identified and expanded new business opportunities
- Expedited resolutions to correct customer problems and complaints
- Systematically increased individual territory sales from $40,000/week to $140,000/week from February 2014
- Ranked in top three Sales Representatives in Memphis division of 80 Sales Representatives
- US Foods 2014 Rising Star Award Winner
Regional Sales Manager
Tracelogix Corporation
05.2009 - 09.2013
- Coached sales representatives in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Responsible for talent-acquisition efforts, including hiring and training of all new sales representatives in sales skills including territory management and goal setting
- Acquired new clientele, developed customer base, reviewed leads, protected territory, and leveraged cross-selling opportunities to increase revenue stream with current accounts
- Exceeded targets by building, directing, and motivating high-performing sales team
- Maintained long-term customer relationships to consistently increase sales
- Managed 5 Regional Sales Representatives and generated over $4,500,000 sales annually
Regional Sales Representative
Tracelogix Corporation
05.2009 - 09.2013
- Managed new business development in the territory of Southeast, Texas, and Oklahoma
- Achieved $750,000 in total sales for 2009 surpassing $500,000 quota Sales ranking - 1st
- Achieved $1,200,000 in total sales for 2010 surpassing $900,000 quota Sales ranking - 1st
- Achieved $1,500,000 in total sales for 2011 surpassing $1,400,000 quota Sales ranking - 1st
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Proactively represented and promoted repair services and equipment sales to Biomedical Engineering departments and Hospital Administrators
- Cultivated strategic working relationships with several healthcare systems across Southeastern US territory
Education
Bachelor of Business Administration - Sales Marketing
University of Memphis
Memphis, TN08.1994
Skills
- Consultative Support
- Business Development
- Sales Planning & Marketing
- Account Management
- Relationship Building
- Staff Training & Leadership
- Vendor Relations
- Strong Lead Development Skills
Certification
Insurance Producer License in Life, Accident & Health, Tennessee
Timeline
General Manager
Brownstone Country Club & Resort
10.2023 - Current
Account Executive
SpotOn
05.2023 - 10.2023
Licensed Insurance Broker
Self-employed
07.2022 - 05.2023
Senior Sales Agent
SelectQuote Senior
01.2022 - 07.2022
Logistics Specialist
Methodist Le Bonheur Healthcare
04.2021 - 11.2021
Agent
New York Life Insurance Co
01.2020 - 04.2021
National Sales Manager
Tracelogix Corporation
10.2015 - 12.2019
Territory Sales Manager
US Foods
09.2013 - 10.2015
Regional Sales Manager
Tracelogix Corporation
05.2009 - 09.2013
Regional Sales Representative
Tracelogix Corporation
05.2009 - 09.2013
Bachelor of Business Administration - Sales Marketing
University of Memphis
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