MONIKA AVILA
Nashville
Summary
Motivated and seasoned store manager with 15 years of experience successfully running stores and coaching employees. Adept at increasing efficiency through the implementation of useful procedures and tight controls. Resourceful and forward-thinking with a hard-working and dedicated mindset, specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques, while also overseeing operations.
Overview
8
8
years of professional experience
Work History
Assistant Floor Leader
Everlane
11.2022 - 12.2024
- Managing the floor and a team of 15-25 people.
- Making sure we are hitting KPI goals daily /weekly /monthly numbers.
- Coaching and training the team. Going over product knowledge. Building on customer servies. Teaching how to run a smooth team.
- Orchestrating and designing store team building activities to acknowledge good work and team/store support.
- Doing visual floor sets every month and weekly refresh.
- Having managers meetings weekly to see where we need more support, if we are having store visits, working with the sales team ( teaching or coaching) , and if we are going to do a event.
- Having a strong communication with all managers and delegating out with in the team.
- Help build customer relationships to have a stronger clientele within the store.
Styling & Organization
Self Employed
02.2022 - 11.2023
- Meeting with clients going over their wants and needs.
- Coming up with a plan that fits their price range.
- Jobs would be priced by a flat rate fitting the needs of what all needed to get done.
- Cleaning out closets, pulling items that can be donated, re-organizing, going shopping, and re-building looks/styling.
Store Manager
Oak+Fort
06.2021 - 01.2022
- Building a small team along with getting the brand name out there.
- Working in a very fast past store, juggling high traffic with filling the store with new styles/accessories/home wear.
- Making sure shifts are ending and starting smoothly with in the team and making the monthly schedule. Fitting in shipment, visual merchandising, and any new on boarding.
- Hitting KPI reports and exceeding target numbers.
- Updating reports daily at 1PM,3PM, and 6PM on a group chat to always keep our RM in the loop and the Canadian stores/HQ.
- Doing store refreshes 3 times and week to keep things looking fool and up to date with what was trending for our location.
Second Assistant Manager
Frye and Co.
01.2020 - 03.2020
- Working close with my team keeping them up to date about personal sales goals for the week and store sales goal where we are at for each month.
- Teaching new customers about the brand, the leather, and the history about the company.
- Building client books for myself and the sales associates.
- Following up with customers and clients about anything we have sent out and just to reach out.
- Assisting the Store Manager with visual merchandising and keeping the store up to date with new product, along with any promotions that we might have come up.
Floor Manager
Nordstrom
11.2018 - 01.2020
- Working closely with clients, building relationships and styles fitting to their lifestyle.
- Floating between 3-4 different departments.
- Prepping for Nordstrom biggest sale, contacting and getting RSVPs for VIP clients.
- On boarding new associates.
- Helping with customers issues along with any confect between the team.
Supervisor/Asst. Manager/Store Manager
Splendid
07.2016 - 11.2018
- Working one on one with the store manger at the time to rebuild the stores team and organize the stores BOH and sales floor.
- Doing monthly visual floor sets, along with a weekly refresh.
- Putting together events for clients or if we did a collaboration with another designer or private shopping groups.
- Processing and shipping out inventory.
- Making sure the stores standers are up to date and going over standers with the team for when we got secret shopped.
Education
Certification Programs - Project Management
EDMONDS COMMUNITY COLLEGE
Lynnwood, WA01.2018
Associate of Arts - Business Management
EDMONDS COMMUNITY COLLEGE
Lynnwood, WA01.2015
High School Diploma -
Bothell High School
Bothell, WA01.2009
Skills
- Customer Engagement
- Operational Logistics Coordination
- Visual Merchandising
- Client Portfolio Development
- Relationship Building
- Team Management
- Self-Confidence Development
- Prioritization Skills
- Effective Organizational Skills
- Collaborative Team Development
- Talent Acquisition
- Industry Networking
- Coaching
- Store organization
- Team cooperation
- Reliability
Timeline
Assistant Floor Leader
Everlane
11.2022 - 12.2024
Styling & Organization
Self Employed
02.2022 - 11.2023
Store Manager
Oak+Fort
06.2021 - 01.2022
Second Assistant Manager
Frye and Co.
01.2020 - 03.2020
Floor Manager
Nordstrom
11.2018 - 01.2020
Supervisor/Asst. Manager/Store Manager
Splendid
07.2016 - 11.2018
Certification Programs - Project Management
EDMONDS COMMUNITY COLLEGE
Associate of Arts - Business Management
EDMONDS COMMUNITY COLLEGE
High School Diploma -
Bothell High School
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