Monika Grundy
TUTCO
Cookeville
13
years of professional experience
Administrative and Operations Support Professional experienced in ERP-based order processing, medical front-desk administration, and education coordination. Maintained accurate records and supported efficient workflows across departments through strong analytical and communication skills. Focused on contributing to team success while embracing opportunities for continuous learning and growth.
Work History
Front Desk / Administrative & Records Support
1 Year 3 Months- Developed and managed comprehensive patient files, charts, and medical documentation.
- Managed appointment scheduling and optimized patient flow to enhance operational efficiency.
- Version 2 – Purpose-Driven: Enhanced record-keeping to ensure data accuracy across systems.
- Managed co-pay transactions and reconciled daily financial totals to maintain fiscal accuracy.
- Streamlined office organization and facilitated preparation of presentation materials.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Student Coordinator / Administrative Assistant
3 Years 9 Months- Coordinated student records and attendance to ensure compliance with documentation requirements
- Supported scheduling and compliance reporting to facilitate smooth instructional logistics
- Supported certified instructors in classroom activities and substituted as needed following established procedures
Administrative & Classroom Support
- Maintained records, schedules, and compliance documentation
- Completed time sheets and required paperwork accurately and on deadline
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service / Operations Support Representative
2 Years 2 Months- Enter and maintain customer orders in the SyteLine ERP system with a high level of accuracy
- Tracked order progress, production status, and shipping dates to ensure timely fulfillment
- Prepared accurate quotes based on internal pricing and engineering specifications to facilitate customer decision-making
- Coordinated with engineering and internal departments to verify part details and availability, supporting seamless order processing
- Manage primarily email-based communication to ensure clear documentation and workflow efficiency
Education
Bachelor of Science - Radio & Television / Broadcast Journalism
Skills
ERP Order Entry (SyteLine)
Data Entry & Accuracy
Order Processing
Scheduling & Tracking
Email correspondence
Process Adherence
Microsoft Office
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Flexible and adaptable
Teamwork and collaboration
Excellent communication
Verbal communication
Oral communication
Additional Administrative & Coordination Experience
- Receptionist / Agent Assistant – Hudspeth Benefits Group
- Board Operator / Receptionist / Event Coordinator – Bott Radio Network
- Intern Supervisor / Office Support – Southwest Tennessee Community College
Timeline
Customer Service / Operations Support Representative
TUTCO
05.2024 - CurrentRead More
Student Coordinator / Administrative Assistant
HopeWorks Adult Education
10.2017 - 07.2021Read More
Front Desk / Administrative & Records Support
Physicians First Medical, P.C.
06.2013 - 09.2014Read More
Administrative & Classroom Support
Putnam County Schools
Read More
Arkansas State University
Bachelor of Science from Radio & Television / Broadcast Journalism
Read More